Scanner Disabled: Displays the location, computer name, operating system, and the antivirus solution of the computers that are at-risk, when antivirus is detected as disabled, as well as a total count of the number of assets at risk. Displays the date and time the job started. This report includes a signature block that is intended for technicians and clients to "sign-off", indicating its completion. Displays a chart of recent antivirus health scores for the client. I don't actually use the missing AV, I use searches to detect what software is/isn't installed and go from there. This report can be run for all clients or by a specific client. Represents the number of devices that have not been contacted for over 15 days. Visit the ConnectWise cybersecurity glossary to learn about the differences of these two platforms in more detail. Completed backup instances are shown as green and failed jobs as red. The Timesheet report gives a detailed look at the total amount of work time that has been added to tickets. Displays a detailed list of all current outstanding alerts for the client and includes a date/time of the alert, the source, and the alert message. At SentinelOne, customers are #1. Displays a list of assets that have been retired within the range and includes the asset name, location, date of retirement, the type of asset and the reason for the retirement. To respond to the Show Signature Block prompt: Displays the report name, company logo and the date the report was generated. To prevent false detection, the ConnectWise Control files are signed with code-signing certificates wherever possible. Visit the ConnectWise cybersecurity glossary to learn about the differences of . Compliance percentages are calculated as the number of Approved and Installed patches over Approved patches. Client/Location/Computer/Contact Information. Protect against annoying adware and malware that infiltrates to steal data, intercept online payments, spy, or hold your information for ransom. 2022 ConnectWise, LLC. Patch multiple machines simultaneously, manage by exception, and secure more endpoints. Reports in this category show information regarding specific events within your environment. Each device type is color-coded (blue = server, red = workstations, green = network devices). 24/7/365 threat monitoring and response in our security operations center. Additionally, this section displays thecurrent monitor statuses in terms of number of failed monitors and outstanding alerts. This template features a fully functional client report with a short summary of client contact and asset information to get you started. Represents the number of devices that have not been scanned for over 15 days. Displays the name of the pertinent client at the top of the page. Agent Windows/Configuration KB0100.60.239.008. The list is sorted by the I / NA / F column, specifically on the values for NA and F, in descending order. System administrators can set antivirus software to run various scans to maintain endpoint and overall network health. Displays the following patch list details for each computer: Displays the Microsoft KBnumber for the patch. LabTech and Connectwise Automate Versions - All Sign in with ConnectWise. Displays the top five assets with the most failed standards as represented by a count of (Failed Standards / Total Standards). Displays the number of detected server roles by type, using a bar chart. If the script was scheduled on a group, you will be prompted to open the group. Consistent, scalable, and high-quality help-desk services with trained technicians. Displays the name of the computer that is being audited. Additionally, each individual health check within the Stability category displays a visual indication and overall percentage score. The computer systems are separated by two categories, servers and workstations, which are further categorized by operating system. This computer is filtered from the list, by default. A ConnectWise Control on-premises server uses three services: the Session Manager, the Relay, and the Web Server. Also, on the ConnectWise Server and the remote device launching Control Center, install Visual C++ Redistributable for Visual Studio 2015 (both x86 and x64). The Patch Compliance for each workstation displays as a colored percentage bar (green, yellow, or red) based on patch policy settings. Compare AVG AntiVirus Free vs. ConnectWise Automate vs. Microsoft Defender Antivirus using this comparison chart. I would appreciate some more documentation on what the CWA Sophos Plugin actually does. These scores are non-cumulative. Malware signature antivirus scans your clients system for specific codes and can remove specific forms of a virus. Everything you need to protect your clients most critical business assets, Identify, contain, respond, and stop malicious activity on endpoints, Centralize threat visibility and analysis, backed by cutting-edge threat intelligence, Risk Assessment & Vulnerability Management, Identify unknown cyber risks and routinely scan for vulnerabilities, Monitor and manage security risk for SaaS apps, Provide 24/7 threat monitoring and response backed by ConnectWise SOC experts, Create, deploy, and manage client security policies and profiles, On-tap cyber experts to address critical security incidents, Guide to the most common, important terms in the industry. Displays a header for each page using the following format: This SubReport is used throughout the default Automate reports to generate a globally used footer page. Chris runs the Ticket report to see a list of all Automate tickets and the time spent working on the tickets. Youll also be able to elevate the antivirus component of your managed services through our. This webinar explores how MSPs put together a full suite of tools/strategies to, To identify malicious files, antivirus software will implement one of. Displays the report name, company logo and thedate the report was generated. Displays the ticket number, subject, category, priority, status, the date the ticket was received and the number of days since the ticket was last updated. This report can be run for all clients or by client or ticket ID. 2022 ConnectWise, LLC. This is the combined average of all health checks in the Performance, Stability and Security categories. This is calculated as Approved & Installed / Approved. Displays the date that the patch was discovered. Displays the full product name of the detected definition vendor. a personal computer or larger network against malicious files or software applications. The graph displays percentages for Critical, Important, Moderate, Low and Unspecified. Displays the page number, title of the report, and the date the report ran. Displays a graphical representation of the newtickets over the course of the last 30 days. To prevent false detection, the ConnectWise Control files are signed with code-signing certificates wherever possible. Displays signature and date lines for the technician and client to indicate that the backup jobs were completed to their satisfaction. Displays NIST's CVSSscore level for the patch. Displays the managed computer's backup history (completed, failed, canceled) for the last 30 days. Mixed feelings at this point. Sarah runs the Patch Compliance report to verify the patch health across her client base to provide compliance scores and list non-compliant devices. Sarah runs the Service Ticket Summary report to show the client, ticket statistics for the past 30 days. Displays information for the client/location/computer/contact based on what level the report was run on. The following table provides further details regarding the information displayed on the Patch Stats Summary table. Displays the number of the page in the report you are viewing out of the total number of pages (e.g., Page 2 of 3). Displays a list of information used to identify this specific, Displays the list of third-party applications managed for this. This product is available to purchase through the ConnectWise Marketplace. Scanner . The Asset Analysis section displays the number of servers, workstations, and network devices. This is calculated as Approved &Installed / Approved. Displays the logo of your company or the default Automate logo. Displays the number of servers, workstations, and network devices associated with the client. SMARTcalculation is only provided for internal physical drives. Displays the Location\Device, Description, Online status, IP Address, and MAC Address of the device. Monitor network traffic and receive alerts when suspicious activity is discovered. Our city was formed in 1988 by citizens who cared deeply about the area and about the quality of life in the area. It's in the DB with a numeric value assigned for whatever AV it detects. Learning how antivirus protection works is an integral part of providing the most robust coverage possible. If scans are scheduled to run at the same time every day, system administrators or MSPs usually choose to run them during off-peak network hours when usage is low. The purpose of the report is to give you the option to provide your clients with details of Control remote connections into their environment and bill accordingly. These software platforms typically run automatically in the background of a computer and are barely noticeable. Antivirus protection starts with antivirus software, which scans the files on your computer and compares them against an internal database of malicious files. However, the virus and anti-virus software to understand many people still have a misunderstanding. It is recommended to run this report monthly. With so many options available on the marketplace, weve outlined the basics below to help you get ahead of the trends and protect your customers. The Client Failed Monitor Summary report listsa summary of monitor configuration, current monitor failures, and any outstanding alerts for each client. ConnectWise Automate has market share of 2.88% in antivirus market. If the report is added as a new report, select, Select or enter the name of the report to set the. The Report Legend appears on the last page of the report and explains a high-level overview of the key areas of the report. Displays the rating for measurements of stability pertaining to CPU, memory, drive, operating system and a variety of other stability checks.The rating is displayed with a visual indication and overall percentage score. Monitor and manage your clients networks the way you want - hands-on, automated or both. Our industry-leading security providers offer ease of monitoring, assessing and defending everything from websites and databases to networks and endpoints with well-defined processes and procedures. For MSPs specifically, its also important to consider upgrading from conventional antivirus options to full endpoint detection and response (EDR) software for even stronger protection. Displays the date range that the report was generated. Visit the ConnectWise. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. With Bitdefender you also save money as layers such as content control or anti-exploit are included without extra cost to give you the robust proven protection you need against new ransomware, zero-day exploits, phishing, and other malware. Macy"s remains as the only major anchor tenant. Save time with ticketing and billing automation, Set up tickets to be triggered automatically in Manage based on Bitdefender security events, Synchronize the network inventory in GravityZone via Client Mapping, Deploy manually and automatically Bitdefender Agent, See security events and manage alerts in Automate when Bitdefender identifies a threat Bitdefender ConnectWise Manage Integration, Configure Bitdefender API keys and access URL, Mapping CW RMM to Bitdefender Sites in CW RMM portal, Deploying the Bitdefender Endpoint Security Tools (BEST) on devices from the CW RMM portal via CW RMM policies and packages, Setting up ConnectWise Automate integration in Bitdefender GravityZone console, Bitdefender Endpoint Security (standard offering), https://www.youtube.com/watch?v=wXnqrAhnpCA&t=292s, https://www.youtube.com/watch?v=eCHUpwryrz0, https://www.youtube.com/watch?v=_lPZ6CC65mE, Security for Virtualized Environment (SVE). Displays a chart of the percentage of servers by the operating system. Displays the report name, company logo and date the report was generated. Advanced quote and proposal automation to streamline your quoting. It is recommended that this report should be run monthly. The report can be run for all computer, location, client or by all clients. The list includes location, computer name, volume name, size and percent of drive space utilized for each workstation. Displays a graphical breakdown of tickets on the basis of their current severity level in the form of a pie chart. As a result, anti-malware software applications need to be more complex than their antivirus counterparts. Antivirus software is almost every computer must be products, with the increasing computer technology, almost every person who uses computers have encountered computer viruses, so antivirus software is also less than necessary. Displays the drive information, to include the total number of internal drives (and percentage of total used), optical drives, other drives (and percentage of total used), network shares and drives to review. Not sure if ConnectWise Automate, or Norton AntiVirus is the better choice for your needs? Bitdefender provides antivirus/antimalware consistently rated #1 in independent tests and a comprehensive set of additional endpoint protection layers as part of a unified MSP security suite - now also available for purchase with simple monthly usage-based licensing through ConnectWise. Outdated Patch Inventory: The patch inventory has not been updated in the last 30 days. . Each workstationlists the associated location, computer, patch compliance, and patch status. . Displays the count of patches that are missing (approved and not installed). 2020 ConnectWise. Displays the processor, memory and hard drive performance at the time of the report generation. Sarah runs the Backup Health Report to verify the backup of her clients' systems. Limits the report results to a specific client. If an access agent is being flagged as suspicious, try white-listing the following directories: Note: For on-premises installations, these items are found in the \Bin folder of your ConnectWise Control installation directory. Any of the reports can be manually generated, or scheduled to be generated at specific times. Displays a graphical representation of the CPU and memory usage over the last 24 hours. From there, they can shut down or limit the functionality of any files or apps that look suspicious. Displays the name of the report that was generated. This report is designed to help you monitor the antivirus scanner health of your managed systems. Strong communication skills. The patch compliance score for the clientis calculated based on the number of successfully installed patches out of the total number of approved patches. Eliminate shared admin passwords and protect customers from security threats. Displays identifying details about the client including the client name, address, country, phone and fax numbers (if applicable). 24/7/365 network operations center of expert technicians at your service. The information is grouped by each client\location\computer structure. Displays basic computer information to identify the asset. Enter your email address to receive updates from ConnectWise. Hosting your database in the cloud allows it to be constantly updated to protect your customers systems from the latest in hacker TTP innovations. Displays the location, computer name, antivirus solution, and the days since the antivirus definitions were last updated, as well as a total count of the number of assets at risk. Displays the Microsoft bulletin number for the patch. Drives to Review indicates the number of drives with SMARTerrors. CWA (ConnectWise Automate) PlugIn documentation. To ensure that mission-critical data and files are safe from digital threat actors, MSPs should focus on including antivirus protection in their coverage plan. The computer has not been contacted within the last 15 days and may require patches to be installed. Bitdefender Endpoint Security (standard offering)37+ Layers of Prevention including:Antivirus/Antimalware- Machine Learning/Artificial IntelligenceNetwork Attack DefenseAnti-ExploitProcess InspectorContent ControlDevice ControlFirewallHuman & Endpoint Risk AnalyticsWeb Filtering, Additional Cost Add-On LayersFull Disk Encryption (FDE)- requires the purchase of CORECentrally deploy encryption with pre-boot authentication, manage and restore encryption keysUses native encryption technologies to avoid performance and compatibility issues: BitLocker on Windows, FileVault on MacGenerate encryption reports to track policy enforcement and demonstrate compliance, Advanced Threat Security (ATS)- requires the purchase of CORETunable Machine Learning prevention of advanced ransomware, fileless, and other attacksBlocks PowerShell and other script-based attacksAutomatic and manual submission for to cloud-hosted sandbox for advanced analysis, threat context, and visibilityHyperdetect- Tunable Machine LearningSandbox Analyzer- Enhanced Targeted Detection, Endpoint Detection & Response (EDR)- requires the purchase of COREDetects threats that manage to elude prevention layers and is easy to use, avoiding alert fatigue with alerts prioritized by risk levelDelivers in-depth visibility of suspicious activities, one-click resolutionOffers investigation and root cause analysis capabilitiesSimple Response- Guided & automated investigationDetect APTs by correlating information using anomaly defenseFull Incident Visualization, Patch Management- requires the purchase of CORELargest database of Windows and 3rd party security and non-security patchesManual and automatic vulnerability patching with scanning, scheduling, reports, and option to postpone rebootFastest scan for missing patches, detailed and prioritized patch informationFlexible and fast patching for Windows OS, Linux,and 3rd party apps, Email Security can be purchased standalone or stacked with CORELicensed per user mailboxCloud Based protection for G-suite, O365, ExchangeBitdefender Email Security demo videos:https://www.youtube.com/watch?v=wXnqrAhnpCA&t=292shttps://www.youtube.com/watch?v=eCHUpwryrz0https://www.youtube.com/watch?v=_lPZ6CC65mE, Security for Virtualized Environment (SVE)- requires the purchase of COREOptimized Antivirus/antimalware security for files, processes and memory with scanning offloaded from virtual machines to dedicated central appliancesCentrally manage optimized protection for VMware, Citrix, Microsoft, or other hypervisors and for cloud workloadsImprove user experience by reducing application latencyNot just file scanning but comprehensive protection technologies including process and memory scanningAutomatically deploy protection to new machines by including Bitdefender Whenever in the VM templates or golden images Off loads the scanning of highly virtualized environments to a designated SVA appliance. However, much like signature-based detection, the downside is that it struggles to detect newer virus signatures. Displays the names of the client and location, the name and nickname of the computer, the domain name, and operating system of the computer. By default, the Tickets report appears with asignature block. Displays the number of devices that have failed to install the patch. It is recommended to run this report weekly; however, you can adjust the frequency to be more or less frequent in order to meet your obligations to your clients. This page explains how to handle false positives from antivirus software. However, this database isnt updated, so it cannot identify any new or unknown threats. 4. Displays a breakdown of installed servers and workstations with backups scheduled by location and the percentage of successful backups over several time periods (less than 1 day, 1 day to 7 days, 7 days to 15 days and 15 days to 30 days). The Report Legend appears on the last page of the report and explains a high-level overview of the key areas of the report. Professional services automation designed to run your as-a-service business. Displays details regarding the status of installed and/or uninstalled patches. Chesterfield is located just about 25 minutes west of downtown St. Louis, along the Interstate 64/U.S. Terms. featuring some of the best names in virus and malware protection. If detected, most antivirus software applications have a component that allows for the quarantine and removal of harmful files. However, the report frequency should be based on your obligation to your client, so adjust as needed. Displays the total number of computers (servers and workstations) and network devices by location in separate pie charts. As your partner in cybersecurity, the ConnectWise SOC works behind the scenes to make sure your Bitdefender services never skip a beat. Displays a graphical breakdown of tickets on the basis of their current status in the form of a pie chart. Displays the number of devices deployed over a period of time. Displays the report name, client name, location name, and company logo. Our solutions act when malicious activity or anomalous traffic is detected. Additionally, the section assesses the percentage of servers and workstations using a Windows operating system and other operating systems. Displays a simplified health score by category. Although this is a proven, classic virus detection method, this is the major downside. Displays the backup type, date and time the backup was started and ended, status of the backup, and the amount of time until the next successful backup in the schedule. Displays a pie chart representing each type of device and the percentage amount that they make up of the total inventory of devices. In some case, users may see the ConnectWise Control software falsely-flagged as malicious. This report can be run for all clients or by a specific client. Sarah, the ConnectWise Automate Administrator, needs visibility into systems where backups fail frequently or systems that do not have backup software installed. +1 to the marketplace, you should make sure that's up to date first. Displays the patch summary for the computer, to include the patch schedule, the date/time of the last scan, the date/time of the last patch, and the patch status (e.g., missing, approved, pushed or failed). Enter your email address to receive updates from ConnectWise. Click + Add. A free trial is also available through the ConnectWise Marketplace. ConnectWise Automate competes with 40 competitor tools in antivirus category. Agent Windows: Antivirus Exclusions. Additionally, each individual health check within the Security category displays a visual indication and overall percentage score. For example, the two default SubReports are the report and page headers for all other default reports. Right-click on the script schedule to edit and select Edit Script Schedule. Valid backup jobs is the count of backup jobs with a backup job status of. Displays the rating for measurements of security pertaining to antivirus and patch checks. Antivirus software is a computer program or set of. Includes reports that can be added into other reports. Each application is also designated by its classification icon: Indicates that the installed application has not been classified as good (whitelisted) or bad (blacklisted). today or browse our online resources for more support. Each contact displays their first and last name, City and state, email address, primary phone, and mobile phone. Displays a breakdown for each computer including the location, operating system, IP address, CPU performance, RAM performance and Drive performance. Displays the page number, company name, and the date the report ran. In addition to centralizing endpoint protection, Bitdefender helps you reduce overhead with enterprise-grade policies and reporting, comprehensive APIs, and integrations with ConnectWise Automate and ConnectWise Manage. Check out and compare more Network Security products This report provides you with a simple starting point for developing custom client reports. Displays the status of online or offline represented by either a green checkmark or red X. This webinar explores how MSPs put together a full suite of tools/strategies to predict and combat cyber threats. The Report Legend appears on the last page of the report and explains a high-level overview of the key areas of the report. 2. But knowing how antivirus software weaves into the greater cybersecurity strategy requires a deeper understanding of the subject. Displays a list of assets, sorted by their contact. Displays the client, location, computer, computer nickname, domain name, IP address, and operating system associated with the computer. Displays the Location\Machine, Operating System, IP Address, Domain, and the Make\Model of the computer. Lists all of the drives by drive type, the associated drive letter, volume name, model, file system, size, drive space, the percentage of drive space used and the current SMARThealth of the drive. displays the date the report was run, the company name, and the report page number. This page lists all of the default reports included with the Report Center solution and samples of each report. The following statuses are applicable to both installed or uninstalled patches: Displays when either the patch was successfully installed or uninstalled. Displays the date the report was run, the company name and the report page number at the bottom of each page of the report. Displays all ticket details, to include the summary, description, date/time of when the ticket was created/completed, requester, and other pertinent ticket information. By default, the signature block displays; however, if the signature block does not display it has been configured to not display. In the past Chesterfield Mall was a great mall shopping destination. XYZ Computers has asked Sarah, the Automate Administrator, for a detailed list of work time for services rendered. Includes reports that display key performance indicators of managed devices (e.g., the CPU utilization of an agent). Everything you need to know - from our experts. The Remote Access Audit report displays a history of remote connections for each computer. The information provided includes client, ticket number, ticket time creation, ticket description, technician and if the time has been marked billed. Only registered users can write reviews.After signing in, we'll redirect you back here. Sarah, the ConnectWise Automate Administrator, wants to provide a monthly report to her clients with an accurate count of computers and network devices being monitored. Displays the number of devices that have not attempted to install the patch. Machine learning antivirus also provides an additional layer of protection since it can usually be used with other forms of virus protection. Keep your clients at ease with backup and disaster recovery you can trust. Displays a graphical history of completed, failed, and canceled backup jobs over different weeks. 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