We would like to thank you for your helpful feedback and will gladly forward it on your behalf. WebHasta muy pronto, Quality Manager Iberostar Selection Bella Vista Varadero. Even no coffee ! Dear Mikal, First of all we would like to thank you for taking the time to share this review of your experience at our hotel. Best Regards, Quality Manager Iberostar Selection Bella Vista Varadero, Seventh time in an all inclusive in the Caribbean, and third time in Cuba. We hope you will give us another opportunity to surprise you with positive changes on a future visit. Yes, free parking is available to guests. Iberostar Selection Bella Vista Varadero: Kids club - See 3,375 traveler reviews, 4,408 candid photos, and great deals for Iberostar Selection Bella Vista Varadero at Tripadvisor. Thanks to IBVV once again ! The elevators can be an issue (sometimes one of them does not work for a couple of hours), but I always enjoy the occasion to do a workout either by going up or down using the stairs. I brought my own oat milk from home for my coffee which I enjoyed, Dear guest, First of all, we would like you to accept our appreciation for the loyalty you have shown us by returning to our hotel for your most recent holiday. Thank you for choosing Iberostar and we look forward to welcoming you again soon.Best Regards,Quality ManagerIberostar Selection Bella Vista Varadero, This is the version of our website addressed to speakers of English in Singapore. We appreciate the time and effort taken to share this opinion of your holiday at our hotel. Are there opportunities to exercise at Iberostar Selection Bella Vista Varadero? Despite the majority of your comments showing that in most areas we are performing well with our daily efforts and attention to detail, we have taken your feedback regarding the areas you raise on board as we know that we can only improve by working together with our guests.Once more we want to thank you for sharing this review of our hotel and will be happy to welcome you backin the not too distant future.Best Regards,Quality ManagerIberostar Selection Bella Vista Varadero. The food is good, I was never sick at all, although you have to understand that they are limited in variety, driven by external constraints. Once more, we thank you for making our hotel your choice for this holiday and we will be delighted to welcome you back again in the future. Kind Regards, Quality Manager Iberostar Selection Bella Vista Varadero, This is my second time staying at the Iberostar Bella Vista in Varadero (and I will come back for sure !). See you soon :-), Dear guest, It has been really good to read that you had such a great time in our hospitality and we want to thank you for sharing your experience. In conclusion, if you read this far thanks for reading my ranting, and take my advice and do yourself a favour and dont book that hotel. However, Iberostar Bella Vista fail at everything. Kind Regards, Quality Manager Iberostar Selection Bella Vista Varadero, This is my second time staying at the Iberostar Bella Vista in Varadero (and I will come back for sure !). more. And dont brush aside this testimony as a sample of one, as we were three families in three different rooms and all experimented the same problems. Best Regards, Quality Manager Iberostar Selection Bella Vista Varadero. Its probably a know problem because there were plastic wrapping over the mattress probably to protect them from the rampant humidity. I saw little to no one tipping which might rise a question of which is the hen or the egg, but staff were unsmiling, unwelcoming and generally unhelpful. Food left a lot to be desired. 2-the stupid ones who learn from their own experience. I know that these are in tropical countries however we have been on 10 tropical vacations and havent seen a single roach in our rooms. We try to think about everything to provide our guests with a perfect experience. If you are a beach person, and are taking a vacation to enjoy the best of what Varadero has to offer, then the Bella Vista may be a spot to consider. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Best Regards, Quality Manager Iberostar Selection Bella Vista Varadero. The food is good, I was never sick at all, although you have to understand that they are limited in variety, driven by external constraints. We were impressed with our room, which was oceanfront on the 9th Floor. Food was good and the Japanese restaurant was very good and the chef very entertaining! The next day we were promptly greeted by our Sunwing agent Anays. the walls, and all the bedding were damp. Kind Regards, Quality Manager Iberostar Selection Bella Vista Varadero, This is my 5th time to an Iberostar. Kind Regards, Quality Manager Iberostar Selection Bella Vista Varadero. For the same $ you can have much more in Mexico. Yes, guests have access to a pool and a fitness centre during their stay. I had never seem this before. I paid 1250$ per person- its pretty decent amount for Cuba vacation I travel a LOT!!! On to the food, it was editable and we never went hungry but comparing this trip to our first Cuba trip 2 years ago what a difference. It was We regret that your overall criteria was not positive, nevertheless we know that there are still some week points that we are working on harder most of our time. They kept their expectations low as you should in Cuba but this was far beyond that. We would like to express our gratitude for your wonderful feedback and hope to see you again soon at our resort. Before leaving for the Iberostar Bella Vista I read the negative reviews. No Mastercard!! The Dear guest, Thank you so much for taking the time to share your opinion about our hotel on TripAdvisor. The beach is straight from a dream with so many activities available during the day like catamarans, pedal boats, and kayaks, as well as dance/aerobic lessons. The entire staff works super hard to help and please every single customer (even if some of them are just rude, do not even say thank you when served or do not tip anything at all, during their entire stay). Reviewed 6 July 2022 via mobile. Upon arriving in our suite the doors were extremely hard to open. Yes, it conveniently offers a business centre, meeting rooms, and a banquet room. WebThis hotel in the Iberostar chain is located on the beach in Varadero, Cuba. Dear guest: Thank you very much for taking the time to share this review of your experience. The beach 10000000% awesome! Must mention Adier, Munich and Bestiz. We have shared your comments with the responsible departments. You can go on a sailing trip for free which is a nice touch. This is a paradise for families because of its full range of services and facilities, including an all inclusive accommodation package, the Star Camp entertainment programme for children, all kinds of sports, Star Prestige with premium facilities, a water park, shows, theatre productions and live music, a buffet restaurant with show cooking, 4 a la carte restaurants plus the Ranchon Playa restaurant and a spa & wellness centre. Cuban food is average of course but the resort and staff are excellent, always friendly and saying hello. Even by travelling solo, I go here because it is a family-oriented hotel and, as such, it deserves respect. Only 1 Front Desk staff to check in a group of 26. The bartenders at the pool were amazing! Please come back and see us again soon. We offer our sincere apologies for the inconveniences that interfered with the full enjoyment of your stay. We are happy to have succeeded in your case.We hope to welcome you back very soon to repeat or even surpass this experience.Kind Regards,Quality ManagerIberostar Selection Bella Vista Varadero. The hotel management and the responsible departments are working together to find solutions to the aspects of our services that were not to your complete satisfaction. Excelente vista al mar del norte y mar del sur, muy buena atencin de todo el personal en buffet, recepcin, piscina, las habitaciones muy bien cuidadas y el men rico y variado The Wester European price level of the Hotel does far more not match to the local services they can offer! Which languages are spoken by the staff at Iberostar Selection Bella Vista Varadero? We would like to express our gratitude for your wonderful feedback and hope to see you again soon at our resort. A pretty good hotel if you want to spend time in Cuba. We look forward to the privilege of surprising you with positive changes in the near future. We are so glad you have kept us in your fondest memories and it would be wonderful to welcome you back again.Best Regards,Quality ManagerIberostar Selection Bella Vista Varadero, This resort is truly heaven on Earth! The fact that we were able to impress you with our excellent standards in every area that characterise our company is of great importance to us. Paying for Star Prestige was worth every penny while we enjoyed wonderful bar, restaurant and not to mention the panoramic view on the 11th Floor. The ajoining room where our daughter was staying the door jamb is loose at the bottom because the door is very to open as well. For the same $ you can have much more in Mexico. Servicio. AVOID this resort at all cost. Ours crapped out on day 4 so with my wifes bad foot we needed to walk to the other side on the resort hotel suites to use the only one that worked. Its hardly 2 stars hotel !!!! How it could be ! Lots of beach chairs and drink service is available during the day. Kind Regards, Quality Manager Iberostar Selection Bella Vista Varadero. Thanks for recommending us and know that you will be very welcome to our resort any time. The food was amazing with lots of selection. During your stay we faced some technical problems with the operation of the hotel boilers which have now been resolved. We totally recommend this incredibly welcoming, beautiful, friendly, very clean and absolutely gorgeous resort. The staff and service was the best we've ever experienced. Really looking for your adequate reaction. King Regards, Quality Manager IBEROSTAR Cuba. We hope you will give us a second chance to change your mind with positive changes. They will serve as a reference for us to check our quality standards. Claim your listing for free to respond to reviews, update your profile and much more. Dear Mikal, First of all we would like to thank you for taking the time to share this review of your experience at our hotel. December 2022 Ibetostar Bella vista vacation, I booked resort - Iberostar Selection Bella Vista Varadero This resort according to all fake reviews -5 start hotel, new build , only 6 years old . But I was horribly wrong. I paid 1250$ per person- its pretty decent amount for Cuba vacation I travel a LOT!!! I am SHOCKED!!! We hope that in the end you took home some good memories of the whole stay. We hope you will give us another opportunity to surprise you with positive changes on a future visit. My girlfriend and I booked a week at the Bella Vista for early July. Dear Abdel, We are happy that you chose us to enjoy your holiday and that you felt so comfortable with the attention you have received. At Buffet- you have to fight for the food We went to celebrating my husband birthday, booked Italian restaurant for Half of the menu wasnt available at all!!!! Kind Regards, Quality Manager Iberostar Selection Bella Vista Varadero, Hotels near Iberostar Selection Bella Vista Varadero, Iberostar Selection Bella Vista Varadero Pool, Iberostar Selection Bella Vista Varadero Rooms, Hotels near Convention Center Plaza America, Hotels near Varahicacos Ecological Reserve. The hotel grounds are nice and fairly well kept. The staff and service was the best we've ever experienced. Worse is the apparent complete absence of insonorisation. Your friendly comments are an incentive for us to continue to the best of our ability so that all our guests feel as comfortable as you were in our hospitality. The entire staff is super friendly and helpful, always willing to point you in the right direction. Kind Regards, Quality Manager Iberostar Selection Bella Vista Varadero. So, Air transat either misrepresented the true nature of the hotel, or the status of Irberostar has drastically and rapidly deteriorated, and them Air transat rating and not up to date, which is as reprehensible. Please keep up the excellent job you do daily !!! They will serve as a reference for us to check our quality standards. First of all you need to know that this hotel is brand new.The Hotel is really nice, definitely a 5 star. WebThis hotel in the Iberostar chain is located on the beach in Varadero, Cuba. They were, Dear guest, First of all we would like to thank you for choosing our hotel to sped your vacations, also for recognizing the beauty of our facilities, our rooms, pools, beach and our staff service. This country with lots of history awaits, and it offers you a unique holiday! This is a paradise for families because of its full range of services and facilities, including an all inclusive accommodation package, the Star Camp entertainment programme for children, all kinds of sports, Star Prestige with premium facilities, a water park, shows, theatre productions and live music, a buffet restaurant with show cooking, 4 a la carte restaurants plus the Ranchon Playa restaurant and a spa & wellness centre. The room in general was very nice and modern. The pool area is immaculate and both pools very large with many sun beds and, Dear guest, Thank you so much for taking the time to share your sincere impressions about our resort with us and our potential guests. Yes, it conveniently offers a business centre, meeting rooms, and a banquet room. We apologise for any possible inconvenience. This country with lots of history awaits, and it offers you a unique holiday! While Cuba is still experiencing some limitations, there were plenty of gastronomical choices and we enjoyed the Japanese Restaurant. Im pleased to say that I ate my three meals and ate very well in the restaurant on the 11th floor. Warm regards, Quality Manager IBEROSTAR Cuba, At this hotel we spent 2 weeks. I never leaves in those conditions. We hope you continue choosing our company for future trips to Cuba or other countries. Own or manage this property? I thought the reviews were exaggerated. Kind Regards, Quality Manager Iberostar Selection Bella Vista Varadero. We also thank you for highlighting the distinctive professionalism and warmth of our colleagues. Tripadvisor gives a Travellers Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor. King Regards, Quality Manager IBEROSTAR Cuba, Brand new hotel opened in April 2017. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I really recommend it! Our package included priority check in, however upon arrival there was no designated area for priority check in. ( to the beach and to the other side) Shows were amazing and singers incredibles! Despite this, our check in still went very smoothly and we were expertly cared for. Tripadvisor performs checks on reviews. See you soon :-), Dear guest, It has been really good to read that you had such a great time in our hospitality and we want to thank you for sharing your experience. Dear guest: Thank you very much for taking the time to share this review of your experience. As part of Iberostar family, we invest all our resources and efforts to ensure that each of our guests enjoy a memorable holiday. The menu consist of about six different plate of extremely low quality food even adjusting expectations for Cuba. Tripadvisor performs checks on reviews. 2-the stupid ones who learn from their own experience. The hotel grounds are nice and fairly well kept. As part of Iberostar family, we invest all our resources and efforts to ensure that each of our guests enjoy a memorable holiday. leaking shower, overhead shower head not working (I had to fix it), patio door wont lock, tiles broken everywhere and so on..The first day I needed to get something out of our room, when I opened the door I chased and got the cockroach that was in our room. But our breakfasts were more than adequate, with omelettes and fried eggs, fried ham and pancakes, and (usually) fresh buns and butter. I have stayed in many Iberostar hotels in different countries and I always prefer to come back to this one. At the lobby there is a, Dear guest, Thank you for your honest review and for having chosen us in the first place to spend your vacation. Does Iberostar Selection Bella Vista Varadero offer any business services? Oddly enough Melia Varadero has only a 4 stars rating on the air transat website. There are variety of games and toys that my son enjoyed and it was all free of charge. Love from Canada!!!! We assure you that we will do everything in our means to make improvements as soon as possible. This hotel in the Iberostar chain is located on the beach in Varadero, Cuba. This hotel in the Iberostar chain is located on the beach in Varadero, Cuba. Confirmation that we were able to provide you with such a wonderful holiday experience is extremely satisfying and we promise to continue working hard to achieve this every day. Food and beverages were good. (I wanted to take Maria home). Many travellers enjoy visiting Cueva de Ambrosio (4.1 km). Dear guest, We want you to know that we are really happy that you had such an excellent holiday with us and thank you for sharing your experience. However, Iberostar Bella Vista fail at everything. No beer or anything in the mini fridge as advertised, black mould on the sheets, mould in the. Really looking for your adequate reaction. I knew the pandemic hit hard and things are a bit harder for the Cuban (I was in Varadero last may as we) and I thought people are been unjust. Review collected in partnership with this hotel, There are more places to choose from in the, Iberostar Selection Bella Vista Varadero Features, Carretera Las Morlas Km 11 Sector Punta Hicacos, Varadero 42200 Cuba. she was warm, caring, and very through with all the information we needed. the walls, and all the bedding were damp. There are two categories of geans: 1-the smart ones who learn from other people's experience. The intertainmant was really good we had a lot of fun with the workers here (Mara ,Amanda ,Darien y Duniel) Also I loved the shows its was really nice and the services at the bar with the workers were amazing ! The intertainmant was really good we had a lot of fun with the workers here (Mara ,Amanda ,Darien y Duniel) Also I loved the shows its was really nice and the services at the bar with the workers were amazing ! Kind Regards, Quality Manager Iberostar Selection Bella Vista Varadero, We stayed for a week and had no complaints! Once more, we thank you for writing and sharing this wonderful review of our hotel and we hope that we will be able to serve you again in the future. Despite this, our check in still went very smoothly and we were expertly cared for. Once more, we thank you for making our hotel your choice for this holiday and we will be delighted to welcome you back again in the future. During your stay we faced some technical problems with the operation of the hotel boilers which have now been resolved. Only 1 Front Desk staff to check in a group of Thank you once again for sharing this review of your holiday with us, we hope you had a nice journey home and that you will continue to keep us a part of your future holiday arrangements. Again, the workers here are 100%. We thank you for giving us the opportunity to improve and we assure you that if you grant us the privilege of visiting us again, we will surprise you with positive changes. But I was horribly wrong. Thank you very much for sharing this with our community and we hope to host you back very soon, in the near future. Nevertheless, we assure you that the proper actions will be carried out in order to enhance the quality of the service there. Iberostar Selection Bella Vista Varadero: Warm and Inviting, Felt like Home - Read 3,363 reviews, view 4,409 traveller photos, and find great deals for Iberostar The hotel should provide pop and beer in the fridges in our room. I had never seem this before. We look forward to a second opportunity to surprise you with positive changes in the near future. It is a great pleasure to know you had a nice time and that you enjoyed your special moment with us. AND THERE IS THIS BEAUTIFUL SOUL NAMED CHARLIE THAT HAS CHANGED MY LIFE , oh this wonderful soul cant be tamed and he is the fire in my soul now as well , i am so truly blessed to have visited such a beautiful country and met such lovely people , i 10000000% reccommed this place ( however bring ketchup ), Dear guest, Thank you for kindly sharing your positive assessment after your holiday with us. (I wanted to take Maria home). Our team checks each review posted on the site disputed by our community as not meeting our. Our package included priority check in, however upon arrival there was no designated area for priority check in. We were kept up until 2 AM but the party going on outside (fine by me that people enjoy themselves, but with absence of insonorisation its literally impossible to sleep), the noise from the pipping, the stepping from the upstair rooms and the noise of simply someone walking in the corridor. It was our honeymoon, just two of us, after 39 years of marriage! Highlight was the staff as they were doing their level best to keep customers happy! I had literally made my mind to never come to Cuba again, and after a few moments on reaching Melia Varadero I fell in love again and made my mind to come back two weeks next year to that same hotel (stay tune for my perhaps upcoming review of Melia Varadero). We hope you will change your mind and allow us the privilege of offering you a wonderful holiday on this beautiful peninsula. Which popular attractions are close to Iberostar Selection Bella Vista Varadero? Tripadvisor performs checks on reviews. Reception indifferent and borderline rude, mealtimes a bun fight. I am attaching those photos to show you the Reality and I am definitely asking compensation for that ! Once more, we thank you for writing and sharing this wonderful review of our hotel and we hope that we will be able to serve you again in the future. They ran out of Tequila and Gin every single day we were on the property. They were like family to us, always greeting us with a smile Every night the entertainment was something to look forward to. Our package included priority check in, however upon arrival there was no designated area for priority check in. Best Regards, Quality Manager Iberostar Selection Bella Vista Varadero, Hotels near Iberostar Selection Bella Vista Varadero, Iberostar Selection Bella Vista Varadero Pool, Iberostar Selection Bella Vista Varadero Rooms, Adults Only and Adult Friendly Hotels in Cuba, Hotels near Convention Center Plaza America, Hotels near Varahicacos Ecological Reserve. WebIberostar Selection Bella Vista Varadero, Varadero: See 3,186 traveller reviews, 4,254 user photos and best deals for Iberostar Selection Bella Vista Varadero, ranked #26 of 96 This is a paradise for families because of its full range of services and facilities, including an all The menu consist of about six different plate of extremely low quality food even adjusting expectations for Cuba. They kept their expectations low as you should in Cuba but this was far beyond that. Which room amenities are available at Iberostar Selection Bella Vista Varadero? Best Regards, Quality Manager Iberostar Selection Bella Vista Varadero, Seventh time in an all inclusive in the Caribbean, and third time in Cuba. Our apprehensions seemed to crystalize right away. We hope you will give us another opportunity to surprise you with positive changes on a future visit. My kid was safe with them and they made sure that he had fun every day. My wife, our son and I had to sleep fully clothed over the blankets which were irremediably wet and covered ourselves with extra clothes because despite cutting the AC, the dampness made us all chill to the core.,The rooms are overall ill maintained, badly lit and pitifully furnished (once again with adjusted expectations for the socioeconomic situation of the region. The staff speaks multiple languages, including English, Spanish, French, and German. The beach is straight from a dream with so many activities available during the day like catamarans, pedal boats, and kayaks, as well as dance/aerobic lessons. It saddens us greatly to know that we did not live up to your expectations. We would like to thank you once again for your kind review and will be delighted to welcome you back to our hotel again soon. What food & drink options are available at Iberostar Selection Bella Vista Varadero? The price that we paid its a price for 4 stars in Mexico hotel - easily !!!! The elevators can be an issue (sometimes one of them does not work for a couple of hours), but I always enjoy the occasion to do a workout either by going up or down using the stairs. Whats that !!! The price that we paid its a price for 4 stars in Mexico hotel - easily !!!! There are more places to choose from in the, Iberostar Selection Bella Vista Varadero Features, Carretera Las Morlas Km 11 Sector Punta Hicacos, Varadero 42200 Cuba, We have just returned from 10 fabulous days at the Iberostar Bella Vista, from the slick easy check-in to the stylishly decorated rooms our first impressions were great. The cleaning staff did a great job and were very friendly (Betty was the best). Throughout our stay we had the privilege of meeting various wonderful staff, from Leuis in housekeeping, to Luis Nel our main bartender, Mara and Charlie, who kept us laughing the whole week, and especially Maria who made my eggs and my day every morning. We look forward to a second opportunity to surprise you with positive changes in the near future. We aspire to offer the best experience to all our guests, so we hope you give us another chance and pay us a second visit. Kind Regards, Quality Manager Iberostar Selection Bella Vista Varadero. I totally recommend upgraded for this alone. I thought the reviews were from people who had unrealistic expectations form Cuba. Absolutely fabulous everything from room, view, pool and food. The food is not just mediocre, it is terrible. The food and drinks were plenty and the Fun was abundant. I knew the pandemic hit hard and things are a bit harder for the Cuban (I was in Varadero last may as we) and I thought people are been unjust. Dear guest: Thank you very much for choosing us to enjoy your holiday and for taking the time to share your suggestions with the travellers who visit this portal. This hotel says 5 starId say 3 star at best but Im not a hotel reviewer. AVOID this resort at all cost. If I had to criticize just one thing, it would be some tourists: some are just plain unfriendly and not polite at all. Please come back and see us again soon. Even the bar lacks basic elements: mint and lemons. But it is always good to know that this is a 1% of the tourist mass. Our king sized bed was magnificently comfortable and our room was a clean and peaceful base from where we could plan our outings to the beach or restaurants.Much has been written about the culinary experience at Cuban resorts. I selected that hotel due to 4.5 stars rating on Air Transats website and on trip advisor (though the rating on trip advisor has drastically fallen since I made my booking). Dear Cornelius, On behalf of the entire team we would like to thank you for taking the time to share this review and for choosing us to enjoy your holiday in Varadero. Thanks to IBVV once again ! Review tags are currently only available for English language reviews. Elevators.dont get me startedsome worked but most didnt. Iberostar Selection Bella Vista Varadero: Iberostar Selection Bella Vista. This is a paradise for families because of its full range of services and facilities, including an all We have shared your comments with the responsible departments. Tripadvisor gives a Travellers Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor. Thanks for recommending us and we look forward to welcoming you soon again. Claim your listing for free to respond to reviews, update your profile and much more. No beer or anything in the mini fridge as advertised, black mould on the sheets, mould in the. more. ), staff trained to save as much as possible, running out of basic ingredients, and so on so on! Security will remain around and all the staff will pay attention to the details of service so our guests rest is not affected. Not everything was perfect. Whats that !!! The entertainment on the beach and by the pools in the afternoon was such a great touch. Started off with a late check in. The wall to the doors is litterally loose at the bottom so I needed to put my foot against the wall so the wall would not break. Dear Janina, It has been a pleasure to serve you and receive your kind words. Charlie - entertainment guy is amazing. Vista completa. During your stay we faced some technical problems with the operation of the hotel boilers which have now been resolved. Moulded- disgusting pools everywhere, scratched ,unpainted spotted walls Rooms- with mold and rusty mirrors. For the same $ you can have much more in Mexico. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Iberostar Selection Bella Vista Varadero: Iberostar Selection Bella Vista. Staff was amazing, very friendly and welcoming with a lot of activities and parties. The beaches are beautiful ! The humidity in the rooms there was dew on. Please keep up the excellent job you do daily !!! However, we understand the big issue it was and in order to avoid the problems that may arise with high occupation the hotel management and the security staff must stay all the time watching over the hotel areas, supervising everything and taking measures with the staff and even with guests who dare not to respect our rules. Bibiana Carbonell Castelo, Other at Iberostar Selection Bella Vista Varadero, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC. We booked our stay for November 8th for 7 days. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Which languages are spoken by the staff at Iberostar Selection Bella Vista Varadero? This hotel in the Iberostar chain is located on the beach in Varadero, Cuba. The responsible departments are reviewing each of the remarks you share with us in order to take all appropriate measures to prevent similar situations from recurring in the future. Before leaving for the Iberostar Bella Vista I read the negative reviews. we offer you our sincerest apologies and hope you are fully recovered.Kind Regards,Quality ManagerIberostar Selection Bella Vista Varadero, Amazing time here the service was great people are very sweet the drinks are great I had a good time the beach is beautiful great waters and pool Recommendations to get your own hot sauce if you like spicy food! For this purpose we had to interrupt the water supply to the rooms. Own or manage this property? In conclusion, if you read this far thanks for reading my ranting, and take my advice and do yourself a favour and dont book that hotel. Best Regards, Quality Manager Iberostar Selection Bella Vista Varadero. We are saddened to read that we were not able to provide you with a holiday that lived up to your expectations. How it could be ! You can politely request to be served vintage rum if you are not happy with the default one. Esta respuesta es la opinin subjetiva del representante de la gerencia, no de Tripadvisor In conclusion, if you read this far thanks for reading my ranting, and take my advice and do yourself a favour and dont book that hotel. habitacin muy cmoda con hermosa vista, ofertas gastronmicas de muy buena calidad y variedad. They kept their expectations low as you should in Cuba but this was far beyond that. Obviously the travel agent was unreachable until 9 AM, and then when we call the phone number posted on the board for emergency the customer service agent designated to answer tourists emergency was a Spanish monolingual so we had to wait for the air transat representative to arrive physically on site and the wait for two hours to confirm availability and transferability of our booking to Melia Varadero which is by the way AMAZING. Furthermore, the pools seemed dirty, with the water appearing turbid and lacking clarity. Love from Canada!!!! Our air conditioner conked out one night, and on another we lost the satellite connection while watching TV in bed. Shout out to Raul and his Co Worker (we did not get her name) for our individualized check in process. WebThis hotel in the Iberostar chain is located on the beach in Varadero, Cuba. Own or manage this property? Dear guest, Thank you very much for taking the time to share this detailed description of your experience. This is the version of our website addressed to speakers of English in Singapore. Conveniently located restaurants include La Gruta El Vino, Waco's Club, and La Rampa. They use the facilities to party on their own private bubble, not respecting either the hard working staff nor other tourists. The rooms were HORRIBLE. WebIberostar Bella Costa: Hotel iberostar bella costa - 4,840 opiniones y 7,003 fotos de viajeros, y ofertas fantsticas para Iberostar Bella Costa en Tripadvisor. Please come back and see us again soon. Powder like sand and hot sun. The fabulous beach of Varadero, considered by many to be the best beach in the world, will be the home for this new five star The humidity in the rooms there was dew on, Dear Mikal, First of all we would like to thank you for taking the time to share this review of your experience at our hotel. This is a paradise for families because of its full range of services and facilities, including an all inclusive accommodation package, the Star Camp entertainment programme for children, all kinds of sports, Star Prestige with premium facilities, a water park, shows, theatre productions and live music, a buffet restaurant with show cooking, 4 a la carte restaurants plus the Ranchon Playa restaurant and a spa & wellness centre. Review of Iberostar Selection Bella Vista Varadero. Upgraded to the 10th floor for $20.00US each per day. This hotel in the Iberostar chain is located on the beach in Varadero, Cuba. Dear guest,First and foremost we want you to know that the way you have described your stay with us is really helpful and we thank you for providing your opinion. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. There are two categories of geans: 1-the smart ones who learn from other people's experience. The food is good, I was never sick at all, although you have to understand that they are limited in variety, driven by external constraints. The people of the hotel are very nice too. Dear Arianne, Thank you very much for these kind words after your recent stay at our wonderful hotel and the review that you have shared. The beach is straight from a dream with so many activities available during the day like catamarans, pedal boats, and kayaks, as well as dance/aerobic lessons. The ocean and the little beach is ok, the food is deplorable. We work daily with the purpose of offering each of our guests a memorable experience. We have analized all your comments in order to work harder on the critic areas. (I wanted to take Maria home). But 4 stars in Mexico will be like 10 stars compared to that sheet that we had ! Many travellers enjoy visiting Cueva de Ambrosio (4.1 km). Kind regards, Quality Manager IBEROSTAR Cuba, Hotels near Iberostar Selection Bella Vista Varadero, Iberostar Selection Bella Vista Varadero Pool, Iberostar Selection Bella Vista Varadero Rooms, Hotels near Convention Center Plaza America, Hotels near Varahicacos Ecological Reserve. We are surprised to read you found the service at the lobby bar disappointing, since the common opinion is all the oposite. Top room amenities include a minibar, air conditioning, and a flat screen TV. Thanks to IBVV once again ! Even by travelling solo, I go here because it is a family-oriented hotel and, as such, it deserves respect. We look forward to welcome you back in the near future. Payments made by partners impact the order of prices displayed. And the Cubans; so very helpful and friendly. Once more, we thank you for making our hotel your choice for this holiday and we will be delighted to welcome you back again in the future. The room was clean and neat. Obviously the travel agent was unreachable until 9 AM, and then when we call the phone number posted on the board for emergency the customer service agent designated to answer tourists emergency was a Spanish monolingual so we had to wait for the air transat representative to arrive physically on site and the wait for two hours to confirm availability and transferability of our booking to Melia Varadero which is by the way AMAZING. Everything you'll need to enjoy a special 5-star holiday. Shout out to Raul and his Co Worker (we did not get her name) for our individualized check in process. Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay. This hotel says 5 starId say 3 star at best but Im not a hotel reviewer. Thanks for recommending our services and we would love to have you back soon. This is a paradise for families because of its full range of services and facilities, including an all I hurt my toe outside the hotel.Just want to make clear I did not hurt myself at the hotel.I hurt my toe on a coral reef, after a snorkeling activity.The person at the activity gave me one band aid, that did not fit well.It was a mild injury that needed care, cleaning and antibotic.Back at the hotel, I went to the lobby and asked for a first aid kit.The receptionist told me they do not have one and she took the next customer.If I had told her, the sun rise everyday, her reaction would not have been different.She did not asked to see the injury.She did not offer me a valet ride to the nearest clinic.She just turned around and kept doing the task list, she has been assigned to.I had to ask other customers of the hotel, targeting moms with young children, if they had a first aid kit. I am attaching those photos to show you the Reality and I am definitely asking compensation for that ! The humidity in the rooms there was dew on. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The best vacations i have done in a long time. What are some restaurants close to Iberostar Selection Bella Vista Varadero? This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Everything you'll need to enjoy a special 5-star holiday. The beach is Varaderos trump card in any comparative analysis with other resorts. I would tell to all my friends never ever rely to your Suwing reviews and for sure not to go to this hotel! The location could not be better: not too far from the airport and the beach was outstanding with clear water, no debris, and plenty of chairs on the beach. Our highly-skilled staff at I spoke to many other peoples from resort- people are SHOCKED!!!! Thank you for choosing Iberostar, please come back again soon. I thought the reviews were from people who had unrealistic expectations form Cuba. Cannot recommend this place enough for the people and the beach alone! There was also an omnipresent smell of gasoline which gaves us all headaches. Nearby attractions include Varadero Beach (2.5 km), Mi Casa Beatles (5.9 km), and Cueva de Ambrosio (4.1 km). After 6 times in Cuba I never come back. We would be glad to have the opportunity to receive you once again in our Hotel. Elevators.dont get me startedsome worked but most didnt. Beach lovers know how sensual this can be. Iberostar Selection Bella Vista Varadero Features, Carretera Las Morlas Km 11 Sector Punta Hicacos, Varadero 42200 Cuba. Wow - See 3,364 traveler reviews, 4,408 candid photos, and great deals for Iberostar Selection Bella Vista Varadero at Tripadvisor. Very polite and quick staff. Are any cleaning services offered at Iberostar Selection Bella Vista Varadero? Dear guest, Thank you very much for taking the time to share this detailed description of your experience. VISA only accepted while shopping. The menu consist of about six different plate of extremely low quality food even adjusting expectations for Cuba. Best Regards, Quality Manager Iberostar Selection Bella Vista Varadero. Furthermore, we promise to investigate the areas of concern you raise in your review because we know it is through constant communication with our guests that we can be made aware of their particular wishes and preferences and thus ensure their well-being and satisfaction whilst staying at our hotel. Yes, it conveniently offers a business centre, meeting rooms, and a banquet room. Really looking for your adequate reaction. She truly started our trip off on the right foot. I thought the reviews were from people who had unrealistic expectations form Cuba. Another noteworthy bartender, was Luis in the Star prestige only bar. Huge shout outs to the bartenders/servers Carlos (lobby), Ernesto (beach/pool), and Sayamar (beach); the entertainers Miguel Angel, Leydel, Charlie and Luis; the housekeeper Betty; and the boat guy Javier <3 Thank you all for being so kind and making our trip awesome. Our room was sea facing on the sixth floor and we had a very restful and cool nights sleep. she was warm, caring, and very through with all the information we needed. I spoke to many other peoples from resort- people are SHOCKED!!!! What food & drink options are available at Iberostar Selection Bella Vista Varadero? I saw little to no one tipping which might rise a question of which is the hen or the egg, but staff were unsmiling, unwelcoming and generally unhelpful. Worse is the apparent complete absence of insonorisation. leaking shower, overhead shower head not working (I had to fix it), patio door wont lock, tiles broken everywhere and so on..The first day I needed to get something out of our room, when I opened the door I chased and got the cockroach that was in our room. The location could not be better: not too far from the airport and the beach was outstanding with clear water, no debris, and plenty of chairs on the beach. Kind Regards, Quality Manager Iberostar Selection Bella Vista Varadero. I was counting days to come home already from That junk ! We assure you that we will do everything in our means to make improvements as soon as possible. Conveniently located restaurants include La Gruta El Vino, Waco's Club, and La Rampa. Claim your listing for free to respond to reviews, update your profile and much more. Which popular attractions are close to Iberostar Selection Bella Vista Varadero? 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