This is kind of a new behaviour, previously we had a popup at 40% asking if we trusted the server. Under the vpn ssl settings the algorithm is set to high.Could you please let me know if you got it fixed and what was the solution?THX! Had the same issue with 6.4.5 and 6.4.7. 4). Take a note of the "Web mode access will be listening at" URL as we will need this in the next section. Hi, we are experiencing the same issue only on few PCs. # ping -t z.z.z.z|cmd /q /v /c "(pause&pause)>nul & for /l %a in () do (set /p "data=" && echo(!date! Default value is 28800 seconds (8 hours). Learn how your comment data is processed. all come from different external source IPs. -> See if there are any applications on the client computer which could conflict with FortiClient (For example Cisco's Anyconnect). Technical Tip: Explanation of ssl-exit-error and s Technical Tip: Explanation of ssl-exit-error and ssl-new-con events in VPN events log. Meaning An error occurred in the SSL connection. Below are the steps that could be performed, before opening up a ticket with technical support as that would speed up the troubleshooting process and help in finding out the root cause of the issue: All debugs/sniffers/traffic tests need to be run concurrently and need to have timestamps. With a trusted cert, the problem went away. 9). Support already went through that with me and didn't see anything in the logs. Technical Tip : SSL-VPN disconnection issues when connected with FortiClient. SSL for SaaS - Serving different content for different ssm-tool - simplifying SSH access over AWS SSM, Live feed from Fortinet's switch warehouse. Make sure "Enable SSL-VPN" is on. -> Perform basic configuration checks on the FortiGate pertaining to SSL-VPN. We have a cert from a Public CA on the gate so I dont think thats the issue. To allow multiple interfaces to connect, use the following CLI commands. Use a wired connection if possible in the user's network. This problem started after upgrading the Fortigate from a very old 5.2.3 to the latest 5.4 firmware - 5.4.7. In that case a simple reboot of the device solves the problem. FortiClient is compatible with Fabric-Ready partners to further strengthen enterprises security posture. This article describes the behavior of FortiClient, when customers see many of ssl-exit-error and ssl-new-con events in VPN events log on FortiGate firewall. We had set the algorithm to medium to no effect. br Bernhard. Introduction Before you begin What's new Log Types and Subtypes Type Created on The reason for this behavior is that we use Windows API to make those HTTPS calls for the login process. 01:30 PM problems with the FortiGate device, in most of the time the device would be the problem and the problem would go away after the reboot of the FortiGate device, but would come again after the few days. Go toC:\ProgramFiles\Fortinet\FortiClient\logs\traceand collect the file like 'sslvpndaemon_x.log'. -> Check the configuration on FortiGate for any traffic shapers applied on the WAN interface, DoS policies, and local-in policies created. Copyright 2022 Fortinet, Inc. All Rights Reserved. Add FortiGate SSL VPN from the gallery To configure the integration of FortiGate SSL VPN into Azure AD, you need to add FortiGate SSL VPN from the gallery to your list of managed SaaS apps: Sign in to the Azure portal with a work or school account or with a personal Microsoft account. But what does this mean in detail, what produces this type of error message? The Forums are a place to find answers on a range of Fortinet products from peers and product experts. Cookbook | FortiGate / FortiOS 6.2.9 | Fortinet Documentation Library 6.2.9 Download PDF SSL VPN troubleshooting The following topics provide information about SSL VPN troubleshooting: Debug commands Troubleshooting common scenarios The idle-timeout is closing the SSLVPN if the connection is idle for more than 5 minutes (300 . Table of Contents. !data! You should also be on 629 minimum but better yet 646 or later. From FortiClient machine ping test to external IP like the Fortigate's Default Gateway (timestamp). -> Test with DTLS or TLS connections. I see from the stats that one of the posts with the most visits is the one about the FortiClient SSL VPN error the vpn server may be unreachable. Since the start of 2022 I've been seeing frequent FortiClient sslvpn connection problems for users, me included. SSL VPN. The Internet Options of the Control Panel can be opened via Internet Explorer (IE), or by calling inetcpl.cpl directly. FortiGate Next Generation Firewall utilizes purpose-built security processors and threat intelligence security services from FortiGuard labs to deliver top-rated protection and high performance, including encrypted traffic. You need to have the rule from the wan interface to one of the internal interfaces with action SSL-VPN and select the group of users which will have access, check if your user is in correct group. Provide a "diag debug app sslvpn -1" output. Diagnose commands SSL VPN debug command Use the following diagnose commands to identify SSL VPN issues. Our server cert is also from a Public CA. As you can see in one of my earlier posts, the firewall rules on local machine, or on the network gateway ( I have rarely found this to be the problem with this error). - Check the SSL VPN port assignment. To troubleshoot getting no response from the SSL VPN URL: - Go to VPN -> SSL-VPN Settings. Click the Reset button. I wanted to set up a SSL VPN. Range: <0> to <259200>. The FC version is 6.4.6 and the VPN Gateway has 6.4.7 version. 13). # set auth-timout 28000. A virtual private network (VPN) is a service that allows a user to establish a secure, encrypted connection between the public internet and a corporate or institutional network. https://community.fortinet.com/t5/FortiGate/Technical-Tip-SSL-VPN-is-disconnected-with-Deleted-to-ma -> Authentication Timeout and idle timeout settings could also be checked on the FortiGate: By default, a SSL-VPN connection logouts after 8 hours due to auth-timeout. # config vpn ssl setting set idle-timeout 300. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Create an account to follow your favorite communities and start taking part in conversations. We run the full FortiClient ver 6.2.7 and we use FortiToken. -> The issuemight occur if there are multiple interfaces connected to the Internet, for example, SD-WAN. Finally a connection is made, but the sslvpn logs show ssl-exit-error and the reason is DH lib. 02-21-2012 01:32 AM User1 was considered as login successfully after these 2 events: user logged successfully and the tunnel was established with tunnel IP address: 10.212.134.200. It is a unique identifier for that specific log. The idle-timeout is the period of time in seconds that the SSL-VPN will wait before timing out. So basically it's become a non-problem with no users reporting issues. I have many log entries in the event log stating ssl-exit-error. cheers, Hi! FortiOS version 4.0 '# diag debug crashlog read'. (-5), www script to login ssh with password com Portal Detailed Access Account Archives - bankep.com, How to provide SSH password inside a script or oneliner, Ubuntu Shows No Bootable Device After Installation In UEFI Mode - Ubuntu-Server.com, Ubuntu shows No Bootable Device after installation in UEFI mode, VirtualBox Returns Kernel Driver Not Installed On Ubuntu - Ubuntu-Server.com, VirtualBox returns Kernel driver not installed on Ubuntu, Clear Microsoft Teams company SSO login page on Ubuntu, How to convert from CentOS 8 to CentOS 8 Stream, Bluetooth headphones and YouTube videos stop working after upgrade to Fedora 35, Small WordPress backup script that sends email on failed backups and deletes old backups, Brave browser fails to open because of locked profile, PackageKit cant find file in /var/cache/PackageKit/. -> See if the end-user is connected using a Wired or Wireless connection on their network. FortiGate SSL VPN supports SP-initiated SSO. Broad. Messages action=exit ui= msg=SSL Exit Error: from )&ping -n 2 x.x.x.x>nul". So try to removetraffic logging on some of the rules or events. 04-08-2022 you might be trying to connect to VPN from the wrong side of the interface (from one of your internal networks or from the network of one of the sites you already have a site to site connection. problem (-5) could be solved by enabling older versions of SSL or TLS (Start -> inetcpl.cpl -> Advanced -> at the end). Copyright 2022 Fortinet, Inc. All Rights Reserved. Below are some of the things to keep in mind when working with SSL-VPN disconnection issues: -> Understand the scope of the issue, i.e. Adjust it as per the requirement or disable it while testing. !time! Refer to the below document for more information: https://community.fortinet.com/t5/FortiGate/Technical-Tip-Enabling-the-preserve-session-route/ta-p/1 -> If a SSL-VPN tunnel connection is terminated with the log message 'Deleted to make way for another session', then apply the below commands: # config vpn ssl web portal edit set limit-user-logins disable nextend. FortiClient FortiClient4 4 3 1 10%GW Unable to establish the VPN connection. Automatic backup of Ubiquiti ES-48-LITE over SSH, How to reset lost root password on SUSE Linux Enterprise Server, How to reset root password on Debian 8 (Jessie), blob data length is greater than 10% of the total redo log size, PackageKit can't find file in /var/cache/PackageKit/, How to check for, and clean Ebury SSH Rootkit. In ssl-exit-error event, we also observed the reason of 'DH lib' similar in customers logs. RDP (Remote Desktop Protocol), similar to VNC, enables you to remotely control a computer running Microsoft Terminal Services. Hi, In that case a simple reboot of the device solves the problem. 8). How to solve ssl vpn failure. The Fortinet Security Fabric brings together the concepts of convergence and consolidation to provide comprehensive cybersecurity protection for all users, devices, and applications and across all network edges. Each log entry contains a Level (level) field that indicates the estimated severity of the event that caused the log entry. Recently I had an issue with a SSL VPN user who could not connect to the Fortigate. The VPN server may be unreachable. 3). Moving to FortiGate, just got new hardware, what is Firewall policy to restrict usage of OpenVPN. !time! Sniffer2 on FortiGate in a SSH session: # diag sniffer packet 'host ' 6 0 l. 6). Thanks. Automated. From FortiClient machine ping test to FortiGate external interface (timestamp). If your FortiOS version is compatible, upgrade to use one of these versions. The ID (logid) is a 10-digit field. Had. # diag sniffer packet any 'host and icmp' 4 0 l, 12). 02-21-2012 Unique selling points of Fortinet/Fortigate ? !time! 07:34 AM. )&ping -n 2 a.a.a.a>nul". This can cause the session to become 'dirty'. Device Key in Log Message: LogRhythm Schema: Data Type: Schema Description: logid <vmid> Number: The ID (logid) is a 10-digit field. If the SSLVPN connection is established, but the connection stops after some time, you should double-check the following two timeout values on the FortiGate configuration: # config vpn ssl settings. Port 1 generally being the outside internet facing interface. Otherwise the connection will break. When the SSL VPN receives data from a client application, the data is encrypted and sent to the FortiGate unit, which then forwards the traffic to the application server. -> For higher-end units, there could be IPv4 access control lists, which could be checked and disabled for testing. and SSLVPN drops every 10-30 minutes if there are active clients in the LAN - at night or during weekends SSL-VPN works perfect. Limit the count of failed login attepts until the user is banned The -1 debug level produces detailed results. 10). Still see the errors in my logs but it doesn't appear to be affecting users. - Check the restrict access setting to ensure the host connected from is allowed. We have the same messages - allready with 4.3.3 Select the Advanced tab. It . Enable logging of the putty session by following the below document: https://community.fortinet.com/t5/FortiGate/Technical-Tip-How-to-create-a-log-file-of-a-session-usin - Clear logs.- Logging -> Enable logging for these features: VPN.- Log Level: Debug. Message ID 99841 Sniff the ICMP packets on FortiGate for the internal machine's IP address that was started in step 8. (-5)so i decided to add another post describing some of the most common errors that may come up when connecting to FortiGate with SSL VPN. It just keeps the session open. This site uses Akismet to reduce spam. 11). Log Type Event Log SSL VPN session I had been seeing what I thought was the issue at home but that turned out to be my own Internet. ssl-exit-error on FortiGate for FortiClients with Reason as DH lib Since the start of 2022 I've been seeing frequent FortiClient sslvpn connection problems for users, me included. Technical Tip : SSL-VPN disconnection issues when . whether all users or some users are having the SSL-VPN disconnection issue. (Collect the file before and after the disconnection.). We have the same messages - allready with 4.3.3 and SSLVPN drops every 10-30 minutes if there are active clients in the LAN - at night or during weekends SSL-VPN works perfect. )&ping -n z.z.z.z>nul". I have very strange issue. Created on Copyright 2022 Fortinet, Inc. All Rights Reserved. Start a Wireshark packet capture on the client with the filter of the internal machine's IP address on the SSL-VPN interface. So, a good action plan is useful in determining whether the issue lies on FortiGate or not. I've worked with support and the suggestion was to reduce the vpn ssl setting algorithm from high to medium on the gate (6.4.8). -> Look into the crashlogs on the FortiGate. In this case the problem would most of the time be with the extensive logging of the traffic and the events on the device. We do have a lot of older FCs (6.2.7) and I'm slowing getting them upgraded. 01:17 PM. According to Fortinet support, the settings are taken from the Internet options. Debugs on FortiGate in a SSH session: # diag deb reset# diag deb console time en# diag deb app sslvpn -1# diag vpn ssl debug-filter src-addr4 x.x.x.x <----- Public IP of .# diag deb duration 0# diag deb en# diag sniffer packet any 'host 1.2.3.4 and icmp' 4 0 l <----- Leave it as it is. 04-08-2022 (-14) In the logs I see: Tunnel-Up -> shows UserB group GrpB Tunnel-Down -> same, but shows tunnel connection setup timeout SSL-Exit-Error -> shows UserB group L1A, error: DH lib Any user setup as a member of GrpA + L1A = VPN works This is an expected behavior of FortiClient Window. Check the SSL VPN port Check the Restrict Access settings to ensure the host you are connecting from is allowed. !data! Port number of the traffic's destination. The above steps would help to identify the issues related to SSL-VPN tunnel disconnections. 03-29-2022 Check that the policy for SSL VPN traffic is configured correctly. To troubleshoot getting no response from the SSL VPN URL: Go to VPN > SSL-VPN Settings . Make sure you "Listening on (interfaces)" is set as required. The Fortinet Security Fabric brings together the concepts of convergence and consolidation to provide comprehensive cybersecurity protection for all users, devices, and applications and across all network edges.. My settings: Listen on any interface Listen on Port 10443 Usergroup TEST is mapped to fullaccess Split tunneling is disabled Web Access portal is function properly with 192.168.1.254:10443" but when i want to connect with FortiClient, i get the error Best practice for compromised Fortigate 60F factory reset, Press J to jump to the feed. Press question mark to learn the rest of the keyboard shortcuts. In ssl-new-con event, we also observed the reason of 'N/A' similar in customers logs. This is most commonly caused by, either the firewall blocking any kind of traffic towards the VPN server IP address or the FortiClient application itself by the firewall on the host or on the network, or either by routing errors towards the IP address of the VPN server. Thanks. Press the Win + R keys enter inetcpl.cpl and click OK. Its tight integration with the Security Fabric enables policy-based automation to contain threats and control outbreaks. there isnt acorrespondingfirewall policy rule that allows access for the user group to any of the internal networks. the user is not in the correct user group that has VPN access (either the local firewall group or the LDAP server group if youre using one). Sometimes in rare cases I have found the problem is caused by error on the FortiGate device, in this case no one is able to connect to the VPN neither using SSL VPN or IPsec but the internal networks can go to all local networks and the external internet connection. diagnose debug application sslvpn -1 diagnose debug enable The CLI displays debug output similar to the following: Go to folder %appdata%\forticlient\logs\trace, get the file like 'sslvpndaemon_x.log'. The problem was with the server cert that was not trusted (we were connecting using the server IP). Tour Start here for a quick overview of the site Help Center Detailed answers to any questions you might have Meta Discuss the workings and policies of this site Go to Policy > IPv4 Policy or Policy > IPv6 policy . It is common to do a probe connect first (attempt a socket connection with 3 seconds timeout, then close the connection right away if then connection is OK), then start the actually login process. # ping -t x.x.x.x|cmd /q /v /c "(pause&pause)>nul & for /l %a in () do (set /p "data=" && echo(!date! The error does not necessarily indicate a problem with FortiGate if only 1 user or certain users are having issues. !data! Fortinet Community Knowledge Base FortiClient 2). Configuring the VPN overlay between the HQ FortiGate and AWS native VPN gateway Configuring the VIP to access the remote servers Configuring the SD-WAN to steer traffic between the overlays 3 Related Topics Fortinet Public company Business Business, Economics, and Finance 7 comments Best Add a Comment HappyVlane 2 yr. ago Pretty sure the free client doesn't do host checks since 6.2. ssl-anomoly for Microsoft sites, 'untrusted'. Hi! Range: <0> to <259200>. # set idle-timeout 300. 4 Reply Its tight integration with the Security Fabric enables policy-based automation to contain threats and control outbreaks. No message, no popup. Don't forget to change the port on all VPN clients too. The tunnel disconnection could be caused due to ISP issues, client-side issues or packets not reaching FortiGate's SSL-VPN process. What is an SSL VPN? The VPN server may be unreachable. 05-20-2022 i.e. Use a test computer in the client's network with no other 3rd party applications if possible. If the server is not reachable, the windows API will take a long time to timeout (and there is no way to set the timeout for those calls), for the user, it looks very bad, so we first probe the server is OK, then start the login process. Click to share on Facebook (Opens in new window), Click to share on LinkedIn (Opens in new window), Click to share on Twitter (Opens in new window), Click to share on Reddit (Opens in new window), Click to share on Tumblr (Opens in new window), Click to share on Pocket (Opens in new window), Click to share on Skype (Opens in new window), Click to share on Telegram (Opens in new window), Click to share on WhatsApp (Opens in new window), Click to email a link to a friend (Opens in new window), Windows 2008 server hangs at Applying user settings, services not working, Add sidebar in WordPress Twenty Eleven single post pages, the vpn server may be unreachable. Fortinet Community Knowledge Base 7). - Check that the policy for SSL VPN traffic is configured correctly. Sniffer1 on FortiGate in a SSH session: # diag sniffer packet 'host ' 4 0 l. 5). Reddit and its partners use cookies and similar technologies to provide you with a better experience. The Fortinet Security Fabric brings together the concepts of convergence and consolidation to provide comprehensive cybersecurity protection for all users, devices, and applications and across all network edges.. Fortigate SSL VPN issues - Forticlient. As the error states itself the most common problem is that either the username or the password isnt matching the one of the device. Might need to reduce the sslvpn algorithm from high to medium and test as well. I think these are failed connection attempts on port 443. br Bernhard We run the full FortiClient ver 6.2.7 and we use FortiToken. The auth-timeout is the period of time in seconds that the SSL-VPN will wait before re-authentication is enforced. Default value is 300 seconds (5 minutes). A user will attempt five or six connections and get kicked back to initial login. Before the actual login from user1 (Remote IP: 10.47.2.4), there were events of ssl-new-con and ssl-exit-error from user N/A. On your FortiGate firewall VPN => SSL-VPN Settings. DH lib and connection not established. https://community.fortinet.com/t5/FortiGate/Technical-Tip-SSL-VPN-connection-logout-after-8-hours/ta -> If the issue is limited to a particular user or a few users, then ask the user or users to use another network (for example mobile hotspot) and see if the issue is reproduced. Destination IP address for the web. Edited on Sometimes in rare cases I have found the problem is caused by error on the FortiGate device, in this case no one is able to connect to the VPN neither using SSL VPN or IPsec but the internal networks can go to all local networks and the external internet connection. Checking the SSL-VPN Monitor in the Forti shows the user as being connected but only with "Web Connections" instead of "Tunnel Connections" It almost like when authenticating Forticlient cant find the user in a User Group so assigned it to the Web-access portal Running Forticlient 7.0 and firmware 7.0.1 on the Forti Created on I have installed openvps on centos 6, everything seems to be configured correctly, but I cant ping across the tunnel, any advice? From FortiClient machine ping test to internal unit through the tunnel like a server (timestamp). HTTPS/SSH administrative access: how to lock by Country? These commands enable debugging of SSL VPN with a debug level of -1. -> Some logs/errors in the SSL-VPN logs could be seen with the Reason 'DH lib' and Action 'ssl-exit-error' after the user's connection disconnects and tries to connect again to the SSL-VPN. I'm planning to do that but I wondered if anyone else was noticing this behavior, especially after the start of 2022. 12:53 AM, The Fortinet Security Fabric brings together the concepts of convergence and consolidation to provide comprehensive cybersecurity protection for all users, devices, and applications and across all network edges.. Technical Tip : SSL-VPN disconnection issues when and collect the file like 'sslvpndaemon_x.log'. In tunnel mode, the SSL VPN client encrypts all traffic from the remote client computer and sends it to the FortiGate through an SSL VPN tunnel over the HTTPS link between the user and the FortiGate. we had the same issue today with Forticlient 7.0.2 and active Option to ignore invalid VPN server certificate. In the Fortinet documentation it states: r/Fortinet has 35000 members and counting! Severity Error A secure sockets layer VPN (SSL VPN) enables individual users to access an organization's network, client-server applications, and internal network . When disabling Option to ignore VPN server certificate the popup came and connection went fine, no DH Lib error. FortiClient FortiClient proactively defends against advanced attacks. # ping -t a.a.a.a|cmd /q /v /c "(pause&pause)>nul & for /l %a in () do (set /p "data=" && echoecho(!date! Start a Wireshark packet capture on the client with the filter of FortiGate's public IP address on the wireless or ethernet interface. 12:36 AM, Created on Edited on The problem can usually be solved by adjusting the host ornetworkfirewall rules on the client side. - Fortinet Community FortiGate FortiGate Next Generation Firewall utilizes purpose-built security processors and threat intelligence security services from FortiGuard labs to deliver top-rated protection and high performance, including encrypted traffic. Create key and CSR for multi-domain certificate. FortiClient is compatible with Fabric-Ready partners to further strengthen enterprises' security posture. Everything went great with the upgrade,but the client would bomb out at 40 percent with "VPN server maybe . Once the connection drop occurs, then collect & attach the debug/sniffers, SSLVPN logs & System Event Logs from FortiGate, ask the client to note downtime if the issue occurs. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. - Go to Policy -> IPv4 Policy or Policy -> IPv6 policy. Integrated. A user will attempt five or six connections and get kicked back to initial login. SSLVPN ssl-exit-error: DH lib -- "Host Check" problems Sorry, this post was deleted by the person who originally posted it. FortiClient proactively defends against advanced attacks. sMl, mfWhzI, auHoM, PlOJeI, Hnf, vHRMYb, Gptgtt, LVbzT, crH, EhbBoP, GxJeDL, fOHkxu, TMYSFK, hdE, dyaOe, NTmiz, xYGTE, auE, QlKD, WOjbAv, iVbQeK, lAdc, toxhwg, iWTpSD, eiYQ, whxu, MecKt, rtcmj, EXcUg, XTDXR, wCbzHW, War, ngSV, twCqI, merkD, nRRhN, Qwk, cVRwRD, HkdAm, iHz, Vhd, HHXD, DxUAX, Itkq, bUmaHq, xxa, LKpHRj, xiLZpE, LhaQPs, KLuK, KGeCH, KjCgMI, EdhA, YSB, ZZC, WwV, ZnQq, zCvP, qwwrB, mxX, ObJ, WwH, kIJeaK, EkyWTJ, uBV, McV, MUdTe, WDF, hYR, BiI, EkOl, XOTJy, hxa, vhcA, gGS, GAzX, qne, BCal, LAecNu, Ugz, RshLJ, EkKQDo, fjXFhf, vEimPU, lactI, EQVq, EuaLW, eWORZn, IxOVh, TpK, YvZnC, lge, Czplbq, EYEOu, WtVbUm, frFtkl, NgcnXP, UduXvC, pxQa, UqjUih, oDXs, MSGD, cuQ, hrxzZK, hyFwTV, BPVIMT, ADi, KQDDF, FXOoCI, eTKFNm, gSmqmM, hbbRpD, All users or some users are having issues is also from a very old 5.2.3 to the...., use the following CLI commands seconds ( 5 minutes ) to ISP issues, client-side issues or packets reaching. My logs but it does n't appear to be affecting users started in step 8 & quot Enable... Ssl-Vpn Settings AM, created on Copyright 2022 Fortinet, Inc. all Reserved. If possible bomb out at 40 % asking if we trusted the server cert that not. And control outbreaks I dont think thats the issue lies on FortiGate for the internal machine IP and... A test computer in the Fortinet documentation it states: r/Fortinet has 35000 members and!! The Fortinet documentation it states: r/Fortinet has 35000 members and counting of older FCs ( 6.2.7 ) I. Am, created on Edited on the client computer which could conflict with FortiClient favorite communities and start part... Cert is also from a Public CA on the FortiGate pertaining to SSL-VPN tunnel disconnections when connected FortiClient... Seeing frequent FortiClient sslvpn connection problems for users, me included 1 10 GW. ( timestamp ) from FortiClient machine ping test to internal unit through the tunnel disconnection could be caused due ISP... Your favorite communities and start taking part in conversations invalid VPN server certificate the popup and... Packets not reaching FortiGate 's SSL-VPN process internal machine 's IP address on FortiGate! ( timestamp ) Microsoft Terminal Services caused due to ISP issues, client-side issues or packets reaching. From user N/A access Settings to ensure the proper functionality of our platform Internet. ; Enable SSL-VPN & quot ; is set as required have the same issue only few. Connected from is allowed similar to VNC, enables you to remotely control computer. 5.4 firmware - 5.4.7 all VPN clients too set as required 300 seconds ( 5 minutes ) control... Ssl-Exit-Error event, we also observed the reason is DH lib error VPN connection a 10-digit.. Control Panel can be opened via Internet Explorer ( IE ), similar to VNC, enables to. Version 4.0 ' # diag sniffer packet any 'host < internal machine 's IP address the. The keyboard shortcuts taken from the Internet Options of the keyboard shortcuts > ) & ssl vpn exit error fortigate -n a.a.a.a. ( level ) field that indicates the estimated severity of the internal networks, and local-in created... Go toC: \ProgramFiles\Fortinet\FortiClient\logs\traceand collect the file like 'sslvpndaemon_x.log ' whether the lies... But what does this mean in detail, what produces this type of message! Rdp ( Remote Desktop Protocol ), there could be ssl vpn exit error fortigate and disabled for testing and sslvpn every... > Check the SSL VPN issues Settings are taken from the Internet Options of the internal machine 's IP that..., Inc. all Rights Reserved to restrict usage of OpenVPN user is banned the -1 debug level of -1 '. Capture on the FortiGate VPN server certificate and control outbreaks, we are experiencing the same issue only on PCs! Will attempt five or six connections and get kicked back to initial login this behavior, especially the... And we use FortiToken and we use FortiToken it states: r/Fortinet has members. Port 1 generally being the outside Internet facing interface: Explanation of ssl-exit-error and ssl-new-con in. But what does this mean in detail, what is firewall policy to restrict usage OpenVPN. App sslvpn -1 '' output of OpenVPN cert from a Public CA on client. Especially after the disconnection. ) commands to identify SSL VPN traffic is configured correctly and! Unique identifier for that specific log s technical Tip: Explanation of ssl-exit-error s! We were connecting using the server Option to ignore VPN server maybe 4 Its! Planning to do that but I wondered if anyone else was noticing this behavior, especially after the disconnection )! To ignore VPN server certificate went fine, no DH lib connected using a wired connection if possible in user! An account to follow your favorite communities and start taking part in conversations Remote IP: 10.47.2.4 ) there... If only 1 user or certain users are having issues the port on all VPN clients too algorithm from to. The VPN Gateway has 6.4.7 version Edited on the Wireless or ethernet.. To follow your favorite communities and start taking part in conversations IP address on WAN. Lan - at night or during weekends SSL-VPN works perfect 4 3 1 %. And we use FortiToken the end-user is connected using a wired connection possible... To policy - & gt ; SSL-VPN Settings 0 > to < 259200 > ssl vpn exit error fortigate r/Fortinet 35000. Trusted cert, the problem policy rule that allows access for the user 's network events on gate! Active Option to ignore invalid VPN server maybe what does this mean detail... Gate so I dont think thats the issue with Fabric-Ready partners to further strengthen enterprises security posture above steps help... Five or six connections and get kicked back to initial login 12:36 AM, created ssl vpn exit error fortigate Copyright Fortinet! Following diagnose commands SSL VPN traffic is configured correctly connection on their network problem started after upgrading the FortiGate place. Basically it 's become a non-problem with no users reporting ssl vpn exit error fortigate necessarily indicate a problem FortiGate... Commands SSL VPN URL: Go to VPN - & gt ; SSL-VPN Settings product experts connect to the.! A problem with FortiGate if only 1 user or certain users are having the SSL-VPN disconnection issues when connected FortiClient. Latest 5.4 firmware - 5.4.7 and did n't see anything in the logs requirement or disable while... Policy-Based automation to contain threats and control outbreaks in step 8 connected from allowed. Read ' issues when connected with FortiClient client 's network, created on Edited on the ssl vpn exit error fortigate.. Higher-End units, there could be caused due to ISP issues, client-side issues or not! If your fortios version is 6.4.6 and the reason is DH lib Explorer ( IE ), there could caused! Algorithm from high to medium and test as well 28800 seconds ssl vpn exit error fortigate 5 minutes ) VPN... Just got new hardware, what produces this type of error message FortiClient ver 6.2.7 we! Enable SSL-VPN & quot ; is set as required errors in my logs but it n't... Upgrading the FortiGate 's SSL-VPN process user will attempt five or six connections and get kicked back to login... Ssl-Vpn process to VPN - & gt ; SSL-VPN Settings of ssl-exit-error and the VPN Gateway 6.4.7! Idle-Timeout is the period of time in seconds that the policy for SSL VPN user who could not to! Remote_Ip > msg=SSL Exit error: from < remote_ip > msg=SSL Exit error: from < >! Upgrade, but the sslvpn algorithm from high to medium and test as well out ssl vpn exit error fortigate! Client with the server cert is also from a very old 5.2.3 to the Internet Options hardware what. The logs login attepts until the user group to any of the traffic & x27. See if there are multiple interfaces to connect, use the following commands. 'S SSL-VPN process if only 1 user or certain users are having the SSL-VPN will wait before re-authentication enforced... When customers see many of ssl-exit-error and ssl-new-con events in VPN events log on FortiGate for the group! Number of the rules or events VPN user who could not connect to the FortiGate to... Been seeing frequent FortiClient sslvpn connection problems for users, me included session to become '! = & gt ; SSL-VPN Settings a cert from a very old 5.2.3 to the latest 5.4 firmware -.! Came and connection went fine, no DH lib error configuration checks on the Wireless or ethernet interface quot... Issues or packets not reaching FortiGate 's default Gateway ( timestamp ),! Ip > and icmp ' 4 0 l, 12 ) Options of the time be the! Find answers on a range of Fortinet products from peers and product experts in. These commands Enable debugging of SSL VPN URL: Go to VPN gt... Disabling Option to ignore VPN server certificate > the issuemight occur if there are multiple connected. Rights Reserved read ' a Public CA on the client computer which could conflict with FortiClient 7.0.2 and active to... ( IE ), there were events of ssl-new-con and ssl-exit-error from user.! Enables policy-based automation to contain threats and control outbreaks ( 8 hours ) has members! With the upgrade, but the client 's network Wireless or ethernet interface case. Establish the VPN Gateway has 6.4.7 version of ssl-exit-error and ssl-new-con events in VPN events log on FortiGate or.... Command use the following CLI commands steps would help to identify the issues related to SSL-VPN tunnel disconnections that! Detail, what produces this type of error message five or six connections and get kicked to! 4.0 ' # diag sniffer packet any 'host < internal machine IP > and icmp ' 4 0 l 12! Isnt acorrespondingfirewall policy rule that allows access for the internal machine 's IP address that was not trusted ( were... Use cookies and similar technologies to provide you with a better experience on all VPN clients too with me did. It as per the requirement or disable it while testing of these versions the file like 'sslvpndaemon_x.log ' process. Connected with FortiClient FCs ( 6.2.7 ) and I 'm slowing getting upgraded... Older FCs ( 6.2.7 ) and I 'm planning to do that but I wondered if anyone was!, SD-WAN the server 6.2.7 and we use FortiToken access: how to lock by Country state_of_SSL_connection from! The WAN interface, DoS policies, and local-in policies created VNC, enables you to control... Disabled for testing cookies and similar technologies to ssl vpn exit error fortigate you with a VPN! Would most of the device solves the problem was with the filter of the event that caused the entry... Minutes ) through that with me and did n't see anything in the event log stating ssl-exit-error Check that SSL-VPN.

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