(this ad will go away when you log in as a registered member). I purchased a Nexus 7 tablet and had problems with it. Jordan Brunei No run a round or telling me (the customer) that they are confused and don't understand.Thanks Helen. All Rights Reserved. 1. Great Britain Adorama Return Policy and Price Adjustments Thanks to their reputation as a marketplace for reselling and renting used equipment, returning your electronics to Adorama is pretty simple. Adorama accepts returns of any merchandise within 30 days from the purchase for a full money-back refund, minus the shipping charges. Deal with the expense. As a matter of fact, just bought some stuff from you guys 2 days ago (A2017031412521472924). Bahrain Israel We have tried to prove every minute detail ofthe Adorama Return Policy. Vatican City From what you've described, if the free outbound shipping was not charged on the returned monolight, your wife may have got lucky.The policy is to always deduct the outbound shipping cost on change-of-mind-returns. Adorama Camera makes every effort to get your order to you as soon as possible. But I am well aware I have no proof so it is what it is. ), oh, "a ridiculous return policy". I really am sorry you feel that way; I guess if the item hadn't come with 'free' shipping then we wouldn't be having this discussion. Hong Kong Bosnia Items that qualified for free shipping that are being returned will have our standard shipping charges deducted from refund or credit. Albania Take all those lost shipping charges and we would all end up paying something like $3,000 for a Rebel. Orders for in-stock items placed on business days before 8:00 PM ET (Eastern Time) are typically shipped the same day (subject to verification, click here for details). 370 19th St, Brooklyn, NY 11215, United States. So, it may take 3-5 business days to get a refund from Adorama. Portugal So I returned the Canon M5 camera paying for the return shipping. From what you've described, if the free outbound shipping was not charged on the returned monolight, your wife may have got lucky. My son must use Amazon more because he has a Amazon Prime account. However, if you really check out pricing you will find that shipping costs are distributed differently. Add to Cart. Jamaica Marshall Islands How long does it take to get a refund from Adorama? You can opt to buy online and pick up your order for free at the Adorama store in New York City to save on shipping costs. The shipping charges are not eligible to be refunded. Madagascar We Guarantee same day shipping for orders received, processed and verified by 1:00 P.M. Central African Rep What items does Adorama not accept as a return? If you visit the Adorama store, the hours are Sunday 9:30 am to 5:00 pm. Not added . Faeroe Islands Registered members may log in to forums and access all the features: full search, image upload, follow forums, own gear list and ratings, likes, more forums, private messaging, thread follow, notifications, own gallery, all settings, view hosted photos, own reviews, see more and do more and all is free. Please visit your homepage for details. Central African * Valid only on Standard Shipping with a maximum discount of $50. 5D Mk IV | 24-105L | 85 1.8 | 70-200L 2.8 IS MkII | 100-400L MkII, Thank you for your kind feedback; all the more reason I don't want to lose you as a customer, so need to make you aware of the following:1. Cote d`Ivoire Oman Niger Slovenia Mongolia However, if you really check out pricing you will find that shipping costs are distributed differently. We have tried to prove every minute detail of. St.Barthelemy We all make mistakes, it's called human error, but to publicly chastise a company for a few bucks you "lost"on free shipping is uncalled for. Get a return. Owner of this Blog. Just click on the link and it will take you to the carriers website. Gibraltar $299.90 & FREE Shipping. Any company that refunds your initial order shipping plus return shipping is probably out of business, or they have jacked up the cost of the merchandise to cover shipping round trip. As soon as the company receives your return package, they will start to process your refund. I'm with the OP here. Plus I really don't like being told and treated like I don't understand simple retail return polices. You must include all the manufacturer's packaging, materials, and accessories, like . Chad If you return your product, we will issue you a credit for its full value. As per the Adorama return policy, international customers must specify the items they are returning as vendor returns to avoid duties and customs. Greenland . Shipping charges are not included in our pricing. It is headquartered in the United States, New York City, and New York. The policy is to always deduct the outbound shipping cost on change-of-mind-returns. American Samoa Missing items: All missing items claims must be reported within five business days of delivery. To register Adorama customers, you must simply go to your orders page and initiate a self-return process. and used Amazon's shipping labels at no cost. The customer must know a products process and terms and conditions before initiating a purchase from that particular brand. Did you pay a delivery charge or did you opt for FREE delivery. Get it Dec 7 - 12. LIKES 1. Do not sign the delivery manifest until you have inspected the item. Singapore You can't underwrite those costs in the super competitive NY (online) camera business and survive. Returns must be in new condition with all the original packaging . Monteserrat Aruba Returned or exchanged products must be in brand new, mint condition, and have all original manufacturer's packaging, materials, and accessories, including instruction booklets, packing inserts . Orders are generally delivered based on the shipping timeframe selected during checkout. . Products can be returned to: Printique. Note: Please allow 6-8 weeks for orders shipped to military APO/FPO addresses for them to be delivered. Djibouti Venezuela Australia Never was, never will.What i love about Amazon is the easy process you can do with a few click of your mouse. I have ordered many things from B&H from 1975 to present. non-registered users have to create an account by using the email address they used at the time of making the original purchase. If you have received the delivery of an oversized item directly from the manufacturer, you will be eligible to return it only to their location. Waited for the return to show up on my credit card statement which it did but not for the full amount. Lichtenstein Not to worry, you can easily return it by knowing the Adorama Return Policy and its instructions. Order at will with no regrets. When Adorama gets it, they credit me $90. If your print product has a defect, we will fix or replace it at our expense. Worry-free return! Paraguay Why offer free shipping at all if it's not actually free to the buyer? It means that the buyer takes no responsibility for any shipping charges. They will notify you by sending you an email as soon as your return is processed. Guyana As long as you place your Adorama order by 2:00 PM Easter Time, your order will be shipped out on the same day. The part highlighted in red may or may not be relevant. I ordered a camera, Canon M5, for the wife at Christmas time only to find out my wife wants the Sony A7IIR camera instead. Both items were returned in new condition wrapped and package the same as received. As soon as the company receives your return package, they will start to process your refund. Going back 10 or 12 years we used to cross-ship, but were repeatedly 'burned' by customers sending us boxes of old books or house bricks!! The products you are returning must be in brand new, mint condition. French Polynesia Rwanda All I have every order from Amazon is coffee. Orders for in-stock items placed on business days before 8:00 PM ET (Eastern Time) are generally shipped the same day (subject to verification, click here for details). Fed St of Micronesia Burundi If there is a problem with your order, you will receive an e-mail within one business day to advise you about the situation. What I used to get for $4.50 shipped to PA now costs $9.50. Barbados I love Helen for her professional/courteous attitude here. Helen, this is why you are very good at your job. You can return products to Adorama for any reason within 30 days of purchase for a full refund, minus the shipping charges. Find your country Latvia . They went with a 15% restocking fee, I believe. The return shipping cost (the cost to send an item back to us) is not refundable. Wallis & Futuna Is You got to love their prime shipping option.2. They will ship the same item out FIRST and at the same time, issue you a UPS label so UPS can pick it up for you. Chile Shipping rates and Return policy . India Read Clearly Return Policy, Net A Porter Return Policy. Please note weekend orders, placed on Fridays after 1:00 PM ET will be processed on the following Monday. San Marino Here's the second sentence of Amazon's disclaimer that you didn't respond to: NOTE: Return shipping MAY be deducted from the amount of your refund if the reason for your return is not the result of Amazon error. Gabon Just start a return and UPS will come with a label. Panama For the first 30 days after your purchase you may return merchandise for a full money back refund, excluding any shipping charges. That statement dose not say sometimes we charge and sometimes we won't charge. If you are unsatisfied with your Purchase. Hungary Angola TVs or other items shipped by truck: Upon delivery, please inspect the item to be sure its the correct model, in operable condition, and not damaged. But as it's not stated that they will do this in the return policy, it would be out of courtesy. I thought I was going insane about this return policy. What gurk said, and if you ordered one product and received a different one that's about as defective as a product can get. A simple answer, straight forward answer. Montenegro Refund Policy. A forum thread in FORUMS Marketplace & Market Info Market Watch The shipping charges are not eligible to be refunded. Re: Adorama have best return policy? Please allow additional time for shipments to U.S. territories, P.O. that has free shipping. You have to contact them before initiating a return so that you may get the best possible assistance regarding the return of an oversized item. Nauru Turkey you get your FULL refund whether the it has the free shipping cost when you bought it or not. PO box addresses as well as shipping to Hawaii, Alaska or Puerto Rico are not included in this offer. Fridays the store opens at 9:00 am and closes at 2:00 pm. Yemen Low Cost Per Print Save up to 80% on the cost of ink compared to high-yield laser cartridges with a low cost per print of less than 2 cents per page. Italy $100 - $10 (I'm guessing and just using for illustration purposes) for their regular shipping charge. Shipping costs are computed on the Adorama website or in-store once you've provided the exact location. Fiji Godox S2 Speedlite Bracket for Godox AD200Pro, AD200, AD400Pro, for V1 Round Head . Orders must be greater than $49 to qualify, and must be shipping within the *contiguous 48 U.S. states*. Many times, retailers will advertise a low price for a adorama return policy, but then charge high shipping costs which can end up costing more than the adorama return policy itself. I'll repeat: go to a camera store, and/or rent the candidate. Phillipines Adorama Shipping Cost - How Much Is Adorama Shipping? Contact us within 48 business hours to report the damage. If the merchandise is damaged, please make a notation on the delivery manifest, and have the person delivering the merchandise sign as well. Best Buy used to have a liberal return policy, until the college students decided that it was okay to "buy" a laptop for a project, then return the laptop after using it for 3 weeks for school. Senegal Suriname Laos Please understand that we are not responsible for customer errors such as spelling or grammatical . All About the Adorama Return Policy. Tunisia Mali Tajikistan The Adorama return policy gives customers 30 days to send back any items they're unhappy with for a full refund (minus the cost of initial shipping). They also have moved to not even needing a return label. In reply to pittguy53178 Sep 23, 2010 If you happen to have a Costco in your area and are a member, you can order online or purchase the cam in the store, and both ways it is a 90 day return policy, no questions asked. OR. Through This Blog, I try to solve some Business Related Queries. Spain Both items were free delivery, paid for return shipping on both items. Adorama's ridiculous return policy. Youll see notes on eligible product pages, and youll automatically have a notice in your shopping cart at check out whenever your order is eligible. Orders for in-stock items placed on business days before 8:00 PM ET (Eastern Time) are generally shipped the same day (subject to verification, click here for details). Nepal Yes, Adorama ships throughout the U.S., Canada and to over 200 countries worldwide. Sierra Leone One item Adorama charges for shipping when an item is returned and the other item Adorama doesn't charge/deduct shipping. Bermuda Uruguay Costa Rica When I returned it I was charged a 20% return fee and had to pay for the free shipping they provided as well as shipping to them. There are generally options that allow for expedited shipping that are displayed at checkout, at an additional cost, subject to terms and conditions of inventory etc. Once an order has shipped out, we will send you an e-mail with the tracking number. Please note weekend orders, placed on Fridays after 1:00 PM ET will be processed on the following Monday. Ships from and sold by Adorama. My Name is Blake. Adorama ships orders in the United States, Canada, and over 200 countries worldwide. Moving any product from it's point of origin to the point of sale is expensive. Malawi Adorama stated that was the shipping charge that is not refunded. adorama: bad service - See 91 traveler reviews, 10 candid photos, and great deals for New York City, NY, at Tripadvisor. Oversize items like large televisions, which ship by truck, might ship a day later. Kiribati Adorama customer support - phone / chat, return policy, order info, payment methods, shipping, international orders, hours & operations, store details and many more info. Qatar Japan Please dont return the merchandise without going through these steps, as it delays the replacement of the order or the issuance of a credit. You can easily return them if they successfully meet their standard return requirements. Shipping costs are a major part of both retail and wholesale pricing. Armenia France me thinks it's hilarious a B&H banner is hanging all over this thread. Andorra 4. I understand completely, one item was charged for shipping and one item wasn't charged for shipping. B&H supplied me with return shipping pre-paid. 1. "I see that, so why was one item charged and the other was not charged? Now you must go through this article to understand its return policy. Cook Islands If an international shipment is refused and/or returned, any taxes, duties, custom fees, brokerage fees, or shipping charges incurred from this return will be the responsibility of the customer. I've never heard of a policy like this before. Helen: I do appreciate your help and I completely understand your logic but this is the first time I have seen a policy like this for online retail. Peru Georgia Guadeloupe FYI: It's the way things work. New Caledonia Tonga This isn't about free shipping both ways. Sorry, expedited shipping is not available for shipments to, U.S. territories, P.O. Go figure. they did. Burkina Faso . Austria They will give you 2 options. Mauritania Be sure to compare the total cost of an item, including shipping, before making a purchase. So what is the complete Adorama return policy? Please place your order in the Shopping Cart to view shipping charges. See Map / See directions. . Here are 6 frequently asked questions regarding shipping cost, shipping time, and returns when you want to order from Adorama and use MyUS to forward the package to you: 1. Copyright Retailer Shipping Policies. I called and they said I could return it for a full refund. Don't understand why one item is treated differently than another item. The products you are returning must be in brand new, mint condition. USA Craig, Remember, Stressed spelled backward is Desserts.Suggestions welcome.Sony A7rIV, Sigma 24-70 f2.8, Sigma, 14-24 f2.8, Sony 100-400G, Godox V860II. Belarus 30 Day Return Policy For the first 30 days after your purchase you may return merchandise for a full money back refund, excluding any shipping charges. Amazon does not give free returns for just not wanting an item. Please contact us if you wish to cancel or change these items. Thailand Papua New Guinea El Salvador St.Kitts & Nevis He returned the lens at his expense, and Adorama refunded only $621. Tuvalu Amazon.com Returns Policies: You may return any new computer purchased from Amazon.com that is "dead on arrival," arrives in damaged condition, or is still in unopened boxes, for a full refund within 30 days of purchase. I Am From Sitka, Alaska. Shipping information for hundreds of retailers, all in one place. Items that qualified for free shipping that are being returned will have our shipping charges deducted from the refund or credit. After purchasing any Cameras, lenses, Audio, or Video from Adorama. Guam Ukraine with no regrets. I'll take it as the wife was lucky on the mono light and I was not. They will notify you by sending you an email as soon as your return is processed. You must include all the manufacturers packaging, materials, and accessories, like instruction booklets, packing inserts, and blank warranty cards, along with the product. As soon as they open an account, they will be able to start the self-return process. This isn't about free shipping both ways. If you require additional help to receive your package, please contact us. Finland Saudi Arabia There was a $47.97 deducted from the total I originally payed. You have to remove all pre-existing labels from the box, which are not so necessary. Because my wife also return a $600.00 mono light and the total amount including shipping frees was refunded. Trinidad & Tobago Adorama Camera makes every effort to get your order to you as soon as possible. Take all those lost shipping charges and we would all end up paying something like $3,000 for a Rebel. For me to assume that they would pay for shipping both ways on a return item is, what's the phrase (? Grenada Maldives Macau Adorama's ridiculous return policy. Amazon.com reserves the right to test "dead on arrival" returns and impose a customer fee equal to 15 percent of the product . Adorama lost me as a customer last year. The following is from Tiger Direct's website: Actually Amazon says RETURN SHIPPING taken out of the refund and not the original shipping costs. Belgium Tanzania Read Visions Return Policy, Browns Return Policy. Namibia Sudan I Love to write and Talk about Business and Business related information. That nice to know about Amazon. Puerto Rico If it's customer service you're after, call 1-800-815-0702 Monday through Thursday 9:00 am to 7:30 pm or on Fridays . Thread started 07 Mar 2017 (Tuesday) 14:00. Martinique As soon as they open an account, they will be able to start the self-return process. Cameroon Someone must be at the address to receive the package and sign for it. We all know that oversized items are shipped via truck. Mendel Mendlowits set up this company. ET (Eastern Time) on Friday. I don't abuse the system. Botswana The example OP gave was that he paid $630 for a lens with free shipping. These charges must be borne by the recipient. Adorama.com has a 50% restocking fee, FYI for you XMAS shoppers this season. Azerbaijan The popular "free" shipping is to encourage buyers to spend in these days of economic turmoil. Canada Eritrea Eqiatorial Guinea New Zealand If the order error was due to a website bug, IMHO, Adorama should be responsible for the shipping fee. Contact us to report a missing item from your shipment. This is about Adorama's free shipping not actually being free. Adorama Has Horrible Returns Policy. So why do I say Adorama is confused and not me? However, particularly with long-standing customers I will always make every effort to cross-ship once we can see a return tracking by UPS.BTW, Adorama's VIP 360 program also gives you free returns (and many other benefits, including free warranty cover) - for UP TO 60 days!!! Zappos is the only company ever I've seen that does free shipping both ways. The company allows you to return your purchase from Adorama to get a full refund on or before 30 days from your purchase date. Monday through Thursday, the store is open 9:00 am to 8:00 pm. . This offer is a benefit of Adorama VIP and valid on all qualifying VIP customer purchases, and cannot be combined with additional discounts, closeout sales, special offers, etc. If you have already used the underwater equipment, you cannot initiate a return. Bangladesh What is the Adorama Return Policy for International Customers? This is pretty common, nothing new or exciting in Adorama enforcing this policy. Kuwait Just hung up the phone with a Adorama service rep who felt I was confused about their return policy. Adorama is a camera, electronics, and film equipment retailer launched in 1974. Czech Republic The bottom line is; Amazon is funded by shareholders, Adorama is a family business. Adorama has no control over these charges and cannot predict what they might be. St.Vincent&Grenadine I love adorama. Can you point to where in Amazon's policies it states that? United Kingdom Benin boxes, or military APO/FPO addresses. What is the Adorama Return Policy for non-registered users? Please email me: Helen@adorama.com with both order numbers so I can look into this. Ireland http://www.tigerdirect.com/sectors/help/return.asp, http://www.amazon.com/gp/help/customer/display.html?nodeId=901888. Cambodia The customer must know a products process and terms and conditions before initiating a purchase from that particular brand. And so much for ethics. Mexico Add to Cart . Taiwan Special shipping rules apply to GSA, Federal and Local Government, and Educational customers. Adorama Return Policy. United Arab Emirates What Retailer Has A Good Returns Policy? Cape Verde We're talking about 1 week delay. If you refuse to accept the package after shipping, the company will cut down on the return shipping fees from your refundable amount. Tiger Direct is the firm I talked about in my post. The products that Adorama does not accept as a return are as follows: If you have installed the toner on a printer, you will not be able to return it. Malta South Africa Swaziland Germany Mauritius However, this excludes shipping costs, which the customer must cover, and the product cannot be returned if it is missing the Universal Product Code (UPC). If I may state this. Customer Service Track Your Order Track Your Order Shipping & Delivery In-Store Pickup International Orders Return Policy . French Guiana Kyrgyzstan Serbia I later had to return a lens from B&H Photo right at the . The company allows you to return your purchase from Adorama to get a full refund on or before 30 days from your purchase date. If i need to return an item for replacement, i have to wait couples days for adorama or BH get the item back then process it then credit it back then i can order a new one. you'll see. The tracking number will appear under the Status & Tracking column. Monaco Cayman Islands Lebanon For Helen's benefit, I'll explain it again. Packages cannot be rerouted or picked up from UPS. Think someone should talk to the service rep, as my main complaint was the way I was treated. Bahamas Seychelles They have 365 days return and you can return an item in new condition on the 364th day and they still provide you with a shipping label for free. Norfolk Island Adorama is closed on Saturdays. Now you must go through this article to understand its return policy. Libya Estonia Mcdonalds Store Manager Salary (Salary, Responsibilities), Lego Gift Card (Where To Buy, How To Use, Expire, Balance), Hot Topic Return Policy (**Return Guide**), Crutchfield Return Policy (**Detailed Return Guide**), Dicks Gift Card Balance (How To Check, Expire, Card Work), Mcdonalds Employee Benefits (Health, Discount, Education). Croatia Turks & Caicos Isles Lesotho Sweden hotdog321's gear list: hotdog321's gear list. Shipments can be sent to both P.O. To pick up your order, please bring your Credit Card which will be charged at time of pickup.Note. Bulgaria British Virgin Islan Haiti Poland Guinea-Bissau . Bhutan . Western Samoa Luxembourg Once again, Amazon will issue you a UPS label, UPS driver pick it up. You will receive an email indicating that Your order is ready for in-store pickup, You can pick up the order during store hours. Bought a gift for a friend, he couldn't use it - Yeah I got $200 back on a $400 purchase. Choose the in-store pickup option located at the top of the checkout page. Argentina This is about Adorama's free shipping not actually being free. What I used to get for $4.50 shipped to PA now costs $9.50. Guinea You will pay return shipping if that is the only reason you are returning it. Uzbekistan Not all items from Amazon can be refunded before a return is received back (I don't know how this is decided): https://www.amazon.com isplay.html?nodeId=9019262. Honduras South Korea Colombia Enter the Adorama Order number as well as the billing zip code or email address associated with the order. Financially it wasn't viable for us as a blanket policy. What is the Adorama Return Policy for Oversized Items? Amazon sends you a return label. Belize shipping included. Dominican Republic Togo Please note weekend orders, placed on Fridays after 1:00 PM ET will be processed on the following . The camera cards that weigh next to nothing ship with the camera and "free shipping". Please email me: Helen@adorama.com with both order numbers so I can look into this. ET (Eastern Time) Monday Thursday, and before 8:30 A.M. Last week I received a small, inexpensive computer part with free shipping included. So make sure to check Adorama's return and refund policy before you checkout your order. This area is what BH and adorama can't match. The popular "free" shipping is to encourage buyers to spend in these days of economic turmoil. (with no deduction for the outbound shipping cost)..https://www.adorama.com/g/VIPTerms, No worry Helen. Cyprus Once you sign for the item, you are accepting the product as is. Please see the listing here. Republic of Congo So, it may take 3-5 business days to get a refund from Adorama. So, I'm out $20. Kazakhstan Lithuania Just because you never heard of a shipping policy like that doesn't mean that others haven't. Adorama ships throughout the U.S., Canada and to over 200 countries worldwide. Palau Solomon Islands boxes and military APO/FPO addresses. https://www.amazon.com isplay.html?nodeId=901926. Shipping cost, delivery date, and order total (including tax) shown at checkout. I think Bruce understands me on this. . The company believes that to maintain the best online shopping experience, they must satisfy their customers 100% with every purchase. Slovakia I bought a laptop from the store Sales and shipping costs were not calculated in the sale and only when the product arrives do you suddenly add a high payment! Shipping costs are a major part of both retail and wholesale pricing. Added . Zambia. Guatemala Mozambique As per theAdorama Return Policy,non-registered users have to create an account by using the email address they used at the time of making the original purchase. Don't be a stranger - register now and start posting! In the original packaging. Here's the bottom line is this in Adorama's policies that you agree to by placing an order? Get a replacement. If you have an Adorama account, simply log into your account using your e-mail address and password, then click on your order number in your order history. To qualify for a return, products must be: In brand new condition. St Helena Go figure. they did. Netherlands View Cart . Damaged in delivery: If there is damage to the package, or if merchandise is missing, please keep the original shipping carton and contact us immediately so we can issue a damage claim with the carrier. However, i start to shift my shopping to Amazon nowadays. You will be responsible for paying the return shipping cost. OP: Eight FM posts under your belt, four of them on this bitch session that turns out to be your mistake. Romania Some Items are excluded. boxes, or military APO/FPO addresses. Read Rue 21 Return Policy, Evo Return Policy. Still have the love for adorama. Ecuador To check the shipping charges for different shipping methods or for international shipping, please add the items to your shopping cart. Iceland As long as you return your item within 30 days of original purchase, you will be refunded (minus the cost of shipping). Netherlands Antilles I know what you'll be unwrapping tomorrow!!! The camera cards that weigh next to nothing ship with the camera and "free shipping". Due to high international shipping costs, taxes, and duty fees, we cannot ship any order that includes backordered items. I pay $10 to ship it back. Sri Lanka Antigua & Barbuda I tried to explain that I wasn't confused, that the confusion was really at their end not mine. We will hold the order until all items are in stock and available to ship. Denmark All items must be sent back in the condition . A signature is required for most UPS shipments upon receipt. Dominica The return shipping cost (the cost to send an item back to us) is not refundable. Orders received after these times or those which require verification (see below) will be processed the next business day. Vanuatu Nicaragua On their website, Adorama provides extensive details of their refund policy, having a 30-day return policy for a full money-back refund. Macedonia I love their free hassle return. Maybe Adorama just likes my wife better then they do me. Egypt Ethiopia Liberia "Items that qualified for free shipping that are being returned will have our shipping charges deducted from the refund or credit. With Amazon, i can have the replacement in the same day or the next 2 days. You can also track your order by click here and: Adorama offers the convenience of in-store pickup at our retail store located at 42 West 18th Street, New York City, NY 10011. Norway Just my opinion to avoid this company. If you click on the link, it will take you to the tracking information for your order. Our re-stocking fee isn't usually more than 15% - which is to cover the cost to us of needing to sell it as open box. Gambia Switzerland Adorama and B&H are "brick and mortar" stores. Virgin Islands St.Lucia I am not confused but it seems Adorama is confused about their own return policy. With all manufacturer's materials and accessories, including booklets, packing inserts . So, in case you are not completely happy with your purchase for any reason, you just have to go through their easy self-service return process. Turkmenistam It arrives and, for whatever reason, I decide to return it unopened. Please allow additional time for orders shipped to these addresses. International shipments are subject to import fees, duties, and taxes (which are levied once a shipment reaches the destination country) in addition to the brokerage fees/custom clearance charges that may be imposed by the carrier. Most items will be eligible for free, expedited (1-3 Day) shipping when ordered through our web site. 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